What’s New in BMC ProactiveNet 9.5?

Key Focus Areas Ease of use Data integrity Cost of ownership Manage configuration of monitoring with policies Manage and use BPPM / PATROL as a single solution Reduce the number of User Interfaces required to manage and use BPPM Data integrity Ensure integrity between PATROL Agents and BPPM servers Timely delivery of performance metrics from PATROL to BPPM Improved integration between BPPM and Remedy Service Desk Cost of ownership Reduce the number of Oracle licenses required to leverage BPPM Reduce the effort and time required to configure monitoring agents Reduce IT resources required to run BPPM (Servers, memory, CPU)

Evolution of BPPM Data/Event Collection Architecture Required Components (5): Agent, rtServer, Console Server, Impact Integration, Event Manager PATROL Agent rtServer Console Server (Secondary) BMC Impact Integration (Primary) BMC Event Manager (Cluster) PATROL Events BEM Events Before PATROL Agent 9.0 will still be backward compatible with BiiP3/BiiP7 9.0 Required Components (2): Agent, Event Manager BPPM PATROL Agent Data Events Integration Service BPPM Server Built-in Cell Library Remote Cell Filtered Events 9.5 PATROL Agent Data and Events Integration Service (Optional) BPPM Server Built-in Cell Filtered Data and Events Single Port Greatly simplified architecture Events and metrics over same port Guaranteed event/data delivery

Manage Configuration Agent and Monitoring with Policies BPPM Server – Central Admin Centralized, Automated, Repeatable Active on-going communication Continuous policy compliance Auto synch, no configuration drifts Define a package Deploy silent install packages Deploy Agents + KMs PATROL Agent 2 Define a policy Map agent to a policy Configure agent + KMs Agent “phones” home Host, OS, IP, Domain, Tag, Integration Service Integration Service Agent + KMs are configured based on Policy 4 Agent thresholds Agent Blackouts Agent Filtering Global Thresholds Staging Policy

PATROL Central Console Functions are Now in BPPM Operators Graph agent based performance data Execute commands on agent Annotated data points Administrators Manage agent blackouts Set agent poll times Set agent thresholds Graph data residing on the agent Wizard for Agent Threshold New Agent Query Wizard

Self-Monitoring with Notifications Meta Data issues in legacy KMs Integration Server lost connection with remote/local cell Patrol Agent sending KM definitions in incorrect format BPPM Server Child BPPM Servers  X I Connection lost between Integration Service and BPPM Server Connection lost between Central Server and Child Server(s) Agent Controller  X I Integration Service and PATROL Agent issues Rejects connection from an incompatible agent PATROL Agent connection issues Incompatible Patrol Agent attempts to connect to IS Integration Service  X I Agent Start/Stop Agent Blackout Data loss from the buffer Cell is down PATROL Agent  X I Child server is down Events/Data Can’t collect data KM X 6

Eliminated Data Gaps and Latency Overall Implication No data/event loss Automatic resynchronizing of missing metrics and events Data integrity between PATROL Agents and BPPM Servers No polling Real-time data/events delivery Fast and reliable failover of agents between integration servers Complicated processes and terminology are now eliminated Autosync Adapter Manual Adapter Automatic Adapter Auto workflow BPPM Server Stateless Integration Server PATROL Agents Events Metrics Requests Instances

Event to Monitor Mapping Improves Root Cause Granularity BPPM 9.0 BPPM 9.5 Events Events PATROL Agent Events are auto-mapped to the related monitors: Without sending all data to BPPM servers, user can have visibility of the issue at an instance level If Monitor is associated with the CI in Service model then the model will light up, event for non-Computer System CIs Devices Devices Monitors Automatic Event-To-Device Mapping without complex rule writing Device-Centric Dashboard View Service Model Systems Application Network

Real Time BPPM Deployment At a Glance Default View (Number of cells, devices, monitors, attributes, adapters, and BMC PATROL Agents) Event Summary Service Model Details Sizing Recommendations Threshold Summary PATROL integration Instance count of each KM for each agent Integration Service Consolidated instance count of each KM Deployment Load Metrics - example

Reduce Oracle Licenses Required to Run BPPM Prior to BPPM 9.5 Starting with BPPM 9.5 A multi BPPM server environment with 3 leaf and 1 central server would require at least 8 Oracle instances. A multi BPPM server environment with 3 leaf and 1 central server would require as few as 2 Oracle instances. Reporting BPPM Reporting BPPM Reporting BPPM Reporting BPPM Reporting BPPM

Additional Features of BPPM 9.5 Central Monitoring Administration Host Based Policies Scheduled Maintenance Policies Extended RESTful API Additional Platform Support for BPPM Server , Integration Services Firewall Friendly Configuration Shared path for Event and Metric network traffic Internationalization Localized for simplified Chinese