JUSP: building on success Angela Conyers and Jo Lambert 22 nd July 2013, Northumbria International Conference

JUSP introduction Interoperability with other services Increased functionality Usage profiling Extending beyond e- journals E-book trial JUSPConsult Next steps

Supports libraries by providing a single point of access to e-journal usage data Assists management of e- journals collections to inform evaluation and decision-making processes Enables usage comparisons and trend analysis

Delivering a service to the community Collaboration and co- development in conjunction with libraries Working with publishers to provide enhanced customer service

Standards – COUNTER – SUSHI Interoperability – KB+ – ERM systems – RAPTOR-JUse

Open source software suite for accounting of authentication information, primarily designed to assist organisations account for e-resource usage. Who is using the resources? The Journal Usage Statistics Portal (JUSP) provides a "one-stop shop" for libraries to view, download and analyse their e-journal usage reports from participating publishers. What are they using?

No common identifier for the ‘service’ that provides access to the resource. RAPTOR records this as ‘entityID’ COUNTER reports harvested by JUSP are at platform or publisher level. Combining daily and monthly figures RAPTOR is event-based, reporting on authentication events JUSP reports on aggregated information relating to monthly article requests for journals.

JUSP JR1/JR1a reports by journal platform RAPTOR report showing use of one resource by School

School A has 65% of authentication events for an ‘entityID’ in RAPTOR Therefore School A has 65% of the usage of the platform or publisher in JUSP Is this a safe way of allocating budgets? Are we comparing apples and pears? Some caveats RAPTOR services contain more content than JUSP platforms or publishers – databases, ebooks etc. JUSP data are presented at platform/publisher level – need to go to JUSP to get to title level

Great interest from the community in the idea behind the RAPTOR-JUse project of combining authentication and usage data Great deal has been learned about the technical processes involved in combining these two sets of data Is RAPTOR-JUse the way forward, or is the jury still out on how best to discover who are the actual users of our e-resources?

How well are we doing? How does our usage compare with others? What constitutes good usage?

Individual libraries can view their own usage against averages for those in the same: Jisc band Regional group (as defined by HESA) University or library group (Russell group, 1994, post -92 universities etc) Average number of FTE users in each of the appropriate groups

Means of identifying individual libraries Libraries only have access to their own data to compare with a set of averages Costs JUSP does not contain any cost data for individual libraries Deal information Averages are based on total JR1 and JR1a requests for each publisher, irrespective of deal or collection taken.

To use when comparing budgets in other institutions with actual usage To monitor effect of promotional campaigns To view trends across years To help provide context for what constitutes ‘good usage’ To analyse reasons for usage that was higher or lower than average

Small pilot trial with 2 publishers and members of the JUSP Community Advisory Group (CAG) Collecting usage data (BR2) via SUSHI Identifying issues involved and resources required

Responding to interest in JUSP Awareness of same issues being faced Expertise and enthusiasm of the JUSP team

Individual libraries – An overseas university University of Western Australia – UK government libraries Defence Science & Technology Laboratory (DSTL)

Consultancy, advisory and support services Justification Advice on building the case for a usage statistics portal, costs and efficiency gains Implementation Assistance with building a platform, providing a hosted service or meeting individual requirements Analysis and interpretation Usage data analysis, requirements gathering and presentation

Continued development of pilot trials COUNTER Release 4 Extending beyond JR1 Aligning with wider projects and service

Web: jusp.mimas.ac.uk juspconsult.mimas.ac.uk