BusinessUSA Igniting Innovation Showcase Overview U.S. Department of Commerce and U.S. Small Business Administration February 6, 2014

BusinessUSA is the gateway to resources for entrepreneurs and businesses to grow and succeed  BusinessUSA is the official business assistance resource for the U.S. government  Established in October 2011  Co-managed by the U.S. Department of Commerce and the U.S. Small Business Administration Authority Presidential Memorandum “ Making it Easier for America’s Small Businesses and America’s Exporters to Access Government Services to Help them Grow and Hire” (October 28, 2011)

Alignment to Other Executive Orders and Initiatives Customer Service  Executive Order Streamlining Service Delivery and Improving Customer Service (April 27, 2011) Technology and Efficiency  Digital Government Strategy (May 23, 2012) Exports  Presidential Memorandum – Maximizing the Effectiveness of Federal Programs and Functions Supporting Trade and Investment (February 17, 2012)

Risk & Novelty Collaboration & Engagement Efficiency& Effectiveness Efficiency & Effectiveness Transferability & Scalability  Breaking down silos  Innovative technology adaption  Budgetary risk  Constantly evolving environment  Integrating business resources through a single point of entry  Provides a personalized service delivery approach  Streamline and coordinate to reduce costs and provide customer-oriented service  Intergovernmental Collaboration -Internal Stakeholders  24 Federal departments and agencies  External Stakeholders  Collaboration with state and local government  Other partnerships  Begin at federal level and scale to state, local, non-profit, foundation resources, etc.  Start with federal business and exporting space and use improvements as model for other areas  Adopting private sector innovations to public resources

BusinessUSA = easy access to government resources  Prior to BusinessUSA, businesses and entrepreneurs needed to know what resources existed and which Agency to contact  BusinessUSA simplifies discovery by offering a multi-channel approach for customers to get answers irrespective of the ultimate service provider. Access points include…  Business.USA.gov  FED-INFO   Chat  Social Media Growing fast…but, we’re just getting started!  Since 2012, BusinessUSA has…  Over 1.5 million website visits and 4.3 million page views  More than 14,000 phone inquiries  Over 79,000 newsletter subscribers and 28,000 twitter followers  Promoted more than 200 success stories and 25,000 business-related events  Expanded business resources from 297 to over 5,700 to date