We stand for responsible business Media Partner Spring Online Week, April 2015 Volunteer Online Training

We stand for responsible business Media Partner The digital divide in Northern Ireland Uses the Internet* Citizen (16 years and over)80% Over 65 years38% With disability51% * May 2014 NISRA omnibus survey

We stand for responsible business Media Partner To familiarise users with the computer To enable users to access the Internet, sites of interest and online services To advise users about NI Direct Government Services To help people understand how to send/receive s To give users their own address To familiarise users with other forms of digital media Note – you and the user may bring their own device ie iPad/tablet to the event for their use Objectives of Spring Online Week

We stand for responsible business Media Partner 1.Welcome and establish current knowledge and needs of customer - what would theylike to know/learn 2. What the computer is all about Introduction to the computer Clicking (and learning some mouse skills) 3. Some may want to get straight on to the Internet See the interesting websites section in your guides Search for information they are interested in Running a taster session 4.How to send/receive an 5. For further training, use the next steps form 6. Ask them to complete an evaluation form

We stand for responsible business Media Partner Contact your designated Library to introduce yourself as a volunteer Arrange to collect your volunteer pack from your designated Library at least a week before the event and confirm your commitment to attend the event If you haven’t been to your designated Library before, please ask a member of staff for useful information about the: directions, parking, facilities, etc Things to do before the day

We stand for responsible business Media Partner Don’t forget your pack your T-shirt! Leave plenty of time to travel, and arrive in good time before your session Introduce yourself to library staff when you arrive. They will show you to a computer and will give you the names of participants. From this list of participants, check if any individual has special circumstances Tea and coffee will be provided so please take a well-earned break between sessions and at lunchtime Things to do on the day

We stand for responsible business Media Partner Some tips for volunteers Make sure screens are showing something interesting Be ready, welcoming and put participants at ease... smile Wear your T-shirt and have your name badge on You’re offering a taste of the Internet, not detailed training Some will just want to chat and hover - include them Encourage people - listen to their interests Adjust seats, tilt the screen, turn font-size up

We stand for responsible business Media Partner Important Note - The feedback forms have been revised and combined into a single double- sided form. Please assist the participants to complete this feedback form at the end of each session. Then take the completed evaluation and next steps form from the user and return to the library coordinator. Next steps

We stand for responsible business Media Partner Volunteer Evaluation An online evaluation form will be ed out to you. Please complete this, as we take on all suggestions/comments you provide.

We stand for responsible business Media Partner Digital Inclusion is all about access and making online technology available to everyone. The Digital Transformation Service Digital Inclusion Unit within the Department of Finance and Personnel works in partnership with various organisations to help digitally excluded citizens get on line. One such programme, Go ON NI, highlights the benefits of being online. It brings together all the wonderful initiatives, places and tools to help and encourage off-liners to become internet beginners. Digital Inclusion

We stand for responsible business Media Partner The Go ON NI website can assist during your IT taster sessions for the following: Background information for you IT basic skills awareness/training IT hardware and software Fraud and security Hints and tips on training Upcoming events in their area Locations where free internet access is available

We stand for responsible business Media Partner

We stand for responsible business Media Partner Go ON NI also assists with the Digital Champions initiative. If you enjoyed your volunteering day, you may wish to consider being a Digital Champion. These Champions give up a small amount of time to share their knowledge and experience of the Internet to help others. Please contact: – (028) or – (028) Digital Champions

We stand for responsible business Media Partner A really useful website for government information and services: thttps:// t

We stand for responsible business Media Partner What makes nidirect different? All the information, all in one place Do you need to... Tax your car? Book an MoT? Apply for a Blue Badge? Get help paying rates? Get an angling licence? Find out about family history? Find out about Pension and Benefits eligibility? Order a copy marriage certificate? If so, go to nidirect.gov.uk

We stand for responsible business Media Partner Libraries NI has developed a FREE, exciting support/training programme for people who want to find out more about technology and computers Got IT? is a computer help programme delivered by Libraries NI staff to support people with little or no knowledge of computers Go ON takes these skills one step further and allows people to enhance their computer abilities If you would like to participate in these programmes, call your nearest library to find out more today, or visit

We stand for responsible business Media Partner Contact details Spring Online Week Team Angela Campbell Call: (028) or

We stand for responsible business Media Partner Thank you!