2001 Malcolm Baldrige National Quality Award Recipient Pearl River School District Erin Brett Matthew Callier Emma Grose Kristina Hanson Rebecca King

Brett, Callier, Grose, Hanson, KingETM 627 Leadership ●“The leadership system at the Pearl River School District (PRSD) has evolved through ongoing commitment to continuous improvement.” (page 1) PRSD Leadership System Diagram (page 1) 1

Brett, Callier, Grose, Hanson, KingETM 627 Strategic Planning ●Planning process begins at 3 levels: o district level→administrators consider general student and stakeholder needs to establish a long- range plan (revised annually) o building level→faculty within each school o classroom level→teachers within each individual classroom ●District Goals: o improve academic performance o improve perception of the district o improve/maintain fiscal stability 2

Brett, Callier, Grose, Hanson, KingETM 627 Customer and Market Focus Knowledge of Student Needs and Expectations (page 11) 3

Brett, Callier, Grose, Hanson, KingETM 627 Measurement, Analysis, and Knowledge Management (Page 19) ●PRSD Data Management System (DMS) o Core of district’s info and analysis processes ●Performance Measurement o Potential users of data at all levels offer input on the availability and relevance of the info Seven-Step Benchmarking Process to select key comparative data: 1. Determine which functions to benchmark 2. Identify key performance variables to measure 3. Identify the best-in-class 4. Measure performance of best-in-class 5. Measure your own performance 6. Specify programs and actions to meet and surpass 7. Implement and monitor results 4

Brett, Callier, Grose, Hanson, KingETM 627 Human Resource Focus Work Systems o Center around the active involvement from all stakeholders.  Planning starts in January  Employees establish annual improvement goals  Employees are evaluated on the attainment of their goals o Professional development for all staff at all levels is integral to the human resource function.  All departments have development activities  A committee develops the training programs  They have a full-time director of technology 5

Brett, Callier, Grose, Hanson, KingETM 627 Process Management page 28 Student Services: Student Safety, Guidance/Counseling,Special Education, Transportation, Athletic Programming Support Processes: Purchasing, Payroll and Benefits, Duplicating/Copying, Tech Support Figure 6.1-2: A+ Approach for Classroom Success 6

Brett, Callier, Grose, Hanson, KingETM 627 Organizational Performance Results ●Student Learning Results o Diploma & Subject passing rates, AP & SAT participation rates, college attendance rates ●Student and Stakeholder Focused Results o Student & Parent Satisfaction Surveys, Dropout, Attendance, Drug Abuse, etc. ●Budget, Financial and Market Results o Cost per pupil, market share, etc. ●Faculty and Staff Results o Satisfaction, compensation injuries, staff turnover rate, faculty training rate, communication between grade levels, etc. ●Organizational Effectiveness Results o Efficiency of Special Education Program, Copier Operations, & Student Transportation Cost, Student Satisfaction in Guidance/Counseling, School Capacity 7

Brett, Callier, Grose, Hanson, KingETM 627 Contact Information Erin Brett: Matthew Callier: Emma Grose: Kristina Hanson: Rebecca King: Coleman Avenue Macon, GA 31207