EVALUATING UNDERSTANDING OF THE RELATIONSHIP OF THE FRONT OFFICE DEPARTMENT WITH OTHER DEPARTMENTS WITHIN A HOTEL ORGANISATION PROGRAMME: HOSPITALITY MANAGEMENT.

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Presentation transcript:

EVALUATING UNDERSTANDING OF THE RELATIONSHIP OF THE FRONT OFFICE DEPARTMENT WITH OTHER DEPARTMENTS WITHIN A HOTEL ORGANISATION PROGRAMME: HOSPITALITY MANAGEMENT

Abstract Formative assessment provides me with a platform for continuous modification of my practice of teaching. The application of visual presentation, discussions, questioning, observation, etc. support students' practice and enable the teacher to ruminate on the teaching/ learning process. It also incites the teacher to ruminate on the teaching/learning process in order to identify gaps and make decisions and adjustments for future teaching.

The Front Office

CLASS DEMOGRAPHICS UNDERGRADUATE YEAR ONE FEMALE: 26 MALE : 8 Age: years: 6 under TOTAL: 34

FORMATIVE ASSESSMENT OF OPERATIONS IN THE FRONT OFFICE DEPARTMENT Draw a chart that reflects the position and role of the front office and its relationship with other departments. demonstrate practical understanding of values, attributes, and functions of the front office. Develop social and communication skills.

ASSESSMENT 30% With the aid of a poster chart, explain the relationship between the front office department and the under listed departments in a large hotel: Housekeeping Food and beverage Marketing Accounts What other name can you call the front office based on your understanding of its role, give a reason for your chosen name.

Learning experience Explanation on the functions of the front office and variation of functions across different class of hotel for example small, medium and large hotels. Relevant values and attributes of front office staff. Significance of communication skill and record keeping in the front office.

FEEDBACK Comments on students’ posters Observe the representation of coherence and coordination between front office and other departments. Discussion in class highlighting students’ performance and corrective measures.

POSSIBLE ENHANCEMENT MEASURES Arrange trip to a hotel nearby. Practical sessions on receiving guest, students will have to take turns to act as front office staff and guests. Use results to adapt teaching. (Wiliam and Kappan, 1998)

FEED BACK CRITERIA Content Show understanding of assignment Creativity and Clarity in Poster presentation Good comprehension of roles and relationships. Language Command of language Conciseness Spelling Clarity of statement.