BIG – Reduce emergency detentions by streamlining access to treatment LITTLE 1 – Reduce time from crisis contact to intake appointment LITTLE 2 – Reduce welfare checks done by crisis intervention

Create additional intake slots reserved for crisis clients Revise routine intake process to allow access to urgent slots

Results Time Period Available Intakes Percentage of Intakes ScheduledDays To Appt Minutes/Day Welfare Checks 3/1 - 4/31 0NA /19 - 5/30 520%2160 6/1 - 6/30 119%2292 8/4 - 9/ %1770

These results are positive yet modest This experience prompted a more inclusive strategy to restructure the way that people enter our system We now have a workgroup focused on creating a cohesive intake unit for the entire MH/AODA division