iModus User Group December 2013

Agenda Welcome Group introductions Company Update Website launch iModus login updates iModus Development Deployment review Roadmap Top Tips Sharing best practice Stakeholder Engagement Introducing the project Group Discussion Information sharing in communities Close Host Happy Christmas drinks

Helpdesk access System updates Deploy notices User forum

Quarter 1 Incident Workflow/ Incident Log Reporting module Emergency Channel Expanded international local telephony services Dynamic message templates Quarter 2 Plan Management Mobile document sharing Message moderation Personalised inbox view Cross organisational networking tools Roadmap Schedule

Emergency Channel Enterprise Framework Localisati on Incident Manage ment Plan Manage ment Notificati on Mobilisati on User Experienc e Features Personalised information views based on iModus group membership Provide secure, online access to real-time information Dedicated access to information through a secure online portal View and acknowledge messages from within the Emergency Channel Updates replicated in real time to iCard users Benefits Removes load and web traffic from internal systems Compliments mobile applications providing further detail when required Provides stakeholders a one stop shop for real time incident updates

Incident Reporting Enterprise Framework Localisati on Incident Manage ment Plan Manage ment Notificati on Mobilisati on User Experienc e Features Increased features for all Incident Log and Incident Workflow users Automatic generation of situation reports using incident specific Time bound message auditing tailored to each report Graphical and data displays of live data Cross incident analysis and merged reporting Creates branded Pdf exports and distribution of bespoke reports Benefits Live interrogation of incident data informing decisions quicker Enables advanced post incidents analysis and situational awareness Stakeholder specific reports create engagement and accurate information sharing Increase transparency during an incident with access to active reports from every iModus page

Dynamic Message Templates Enterprise Framework Localisati on Incident Manage ment Plan Manage ment Notificati on Mobilisati on User Experienc e Features Predefine recipients, delivery methods and content in message templates Lock individual or multiple elements of templated messages Group templates to provide related follow up or stand down alerts Template different processes for broadcast, sequenced or interact messages Create editable fields within your templates for event specific messaging Benefits Saves time during incidents with pre-prepared notifications Reduces the risk of errors in critical notifications Drives continuous improvement in message content Reduces training requirements in a devolved continuity structure

Dynamic Message Templates

Voice Broadcasting Enterprise Framework Localisati on Incident Manage ment Plan Manage ment Notificati on Mobilisati on User Experienc e Features Links each voice connections to an individual message Requests a message specific pin number for each outbound voice call Enables localised numbers to present for a greater number of locations Provides a consistent number to use for voice recordings Benefits Increased security when broadcasting voice messages Increase concurrent capacity Reduced costs on global localisation Store your outbound number on your phone and save time when initiating voice calls

Top Tips Have you configured voice delivery to meet your organisational needs? Do you know all the response options available for SMS? Are your messages reaching your response targets? Do you get all the information you need from your recipients? How do you report on out of office responses? Are you harnessing all the power of your data in your messages? Do your auditing processes meet your reporting needs? Over to you…

Stakeholder Engagement A new initiative from the City of London Police for all City businesses A single portal connecting Police and all City businesses Enhanced Warn & Inform with targeted multi-channelled notifications Police Cordon Access rights managed online Expanded communications into counter crime initiatives Transparent and real-time feedback on customer satisfaction Increased understanding of business movements during disruption Ability to forecast and proactively address congestion hot spots Faster message clearance and expanded remit Leveraging social media and future proofing communications Create and communicate with personalised networks of businesses Localised ‘Buddy’ networks Enhanced safety of staff in the event of evacuation

Muster Point Management

beyond the risks – London business resilience & evacuation mapping cctv in operation police line do not cross evac mapping city resilience

city of london major incident cordon access quicker access to a police cordon better idea of the businesses that will require access to a cordon and who might attend the business information centre quicker recovery from emergencies

city of london evac mapping enhanced safety of staff in the event of evacuation greater understanding of where businesses evacuate to better idea of which evacuation areas are heavily oversubscribed

city of london cctv mapping increased availability of private cctv for investigations better idea of what private cctv coverage there is and how to gain access to it

Summary Stakeholder Engagement benefits Clearer communication between Police and business units Departmental relationships across the force, more than just a security tool Ability to create defined secure “trusted partner groups” Beta Testing Engagement and feedback from businesses Demonstration Webex in January date TBC Sample group provided a UAT test account Feedback review meetings

Making Information Work for You Group discussion How will greater local information influence your planning? What information would you want your neighbours to share with you? Any examples of business communities working together to promote resilience? What would you share with your community about your plans?

Close Next Session March 2014 Price Forbes and Partners 2 Minster Court Mincing Lane London, EC3R 7PD Thank you to Joanna for offering to host the next User Group