BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K L2AL2A LAN

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K NETWORK THE Lincolnshire Advice Network is 2 year project funded through the Big Lottery’s Advice Services Transition Fund (ASTF) 12 organisations form the LAN partnership: 4 Age UKs 7 Citizens Advice Bureaux Lincolnshire Credit Union We have invited advice, information and support organisations from across the County to join our network so that we can work together to make accessing advice and information easier and faster for the residents of Lincolnshire.

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K The 12 partners, together with Big Lottery, have set a number of key aims and objectives for the Network: 1: Change Management. People working within advice and information are supported to work more effectively in partnership together creating a culture that respects and value’s each other’s differences and individual skills 2: Vulnerable people have greater and quicker access to local advice, information and support services through development of a new partnership approach to delivery and a single point of contact 3: Vulnerable people gain new skills which enable them to self-manage their finances and other issues in the future 4: Local advice, information and support services are more sustainable and able to meet the needs of local people through the development of a joined-up approach to advice delivery and through accessing new diverse sources of income OBJECTIVES AIMS

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K MEMBERS NETWORK The Lincolnshire Advice Network has over 260 members made up of advice, information and support providers across the County. All our members are quality checked to ensure that we are signposting to trustworthy organisations. Our members provide advice, information and support on a diverse range of issues from health and care to money and work; from legal issues to family and home. Membership is free and we would encourage any advice organisation who provides access to free, quality assured advice to sign up with the network.

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K L2AL2A Lincs2Advice is the customer facing arm of Lincolnshire Advice Network. Within Lincs2Advice we can help customers to access advice, information and support services quickly and easily through a number of ways: Our call centre manned by trained coordinators Our user friendly signposting website Financial education training Once a member has been approved, we will include their organisation's details in our signposting database which acts as the engine to our website and call centre.

The Lincs2Advice homepage is simple and straight forward to use. Our members have selected their areas of expertise and these are contained within 8 main categories. The categories are diverse so that we can offer a holistic service to clients addressing all their needs in one place.

Once you have selected a main category, you can further narrow down the results by selecting a sub- category, age category and location. Our call centre staff have access to an internal database with additional information such as opening hours, live information on back logs and waiting lists to help us guide the signposting to ensure a speedy outcome.

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K

L I N C O L N S H I R E A D V I C E N E T HELPING YOU W O R K MANAGE YOUR MONEY A free financial education outreach programme for individuals across the County delivered by Lincolnshire Credit Union on our behalf: Impartial information on how to manage a household budget Planning savings Prioritising debts Tips on coping with the cost of living Managing on a tight budget The service is delivered by specially trained volunteers and is independent and confidential. Sessions will be delivered free of charge, on a one to one basis in locations across the County. To make a referral or for clients to self refer ring: Lincs2Advice on |

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K Lincolnshire Community Assistance Scheme (LCAS) referrals for declined applicants E-Referral system enables applicants who have applied for LCAS assistance but have been declined to be referred directly through to Lincs2Advice to see if there are alternative options for them First Contact and Wellbeing referral partner E-Referral system enables applicants contacting Lincolnshire County Council for assistance through First Contact or Wellbeing to be referred directly through to Lincs2Advice where applicable Universal Support Delivered Locally pilot The West Lincolnshire pilot is utilising the Lincolnshire Advice Network as a referral hub for clients who have been identified as having support needs under Universal Credit PROJECTS NEW

BETTER TOGETHER L I N C O L N S H I R E A D V I C E N E T W O R K MORE For more information about any aspect of the project, please contact: Melissa Bocock, Project Coordinator Tel: To access the telephone service: Tel | To access the website service: INFO MORE