© 2007, Jody Crane, MD, MBA 1 Introduction to the Advanced ED Operations 5-Day Course Jody Crane, MD, MBA Chuck Noon, PhD

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ER Visits at Record Highs © 2007, Jody Crane, MD, MBA 3

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© 2007, Jody Crane, MD, MBA 11 Can this Happen In Your ED?

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Man Dies After 16 Hours in ER Waiting Room © 2007, Jody Crane, MD, MBA 18

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A Few of the Challenges We Face… © 2007, Jody Crane, MD, MBA 21