Comprehensive State Energy Plan – Public Meeting #3 Joplin, Missouri October 14, 2014 Ray Wilson

Gas System Issues Resulting from Joplin Tornado

 1/3 of Joplin Sustained Damage from EF-5 Tornado  Path 1 mile wide and 7 miles long through center of town  Death toll lives  Major damages to infrastructure  Abandoned  54,000 feet of gas main  3,365 individual service lines

 Broken Risers – Damaged Regulator Stations  Calling in Employees  Debris blocking roads  Loss of Street signs and Landmarks  Dead and injured residents  Communication problems  Interaction with Emergency Personnel

 Assessing magnitude of damage  Bringing in additional workers  Dividing damaged area into grids  Decision to shut off sections of system  Dealing with severe weather after tornado

 Handling emergency leak calls  Printing wall map of affected area  Abandoning main in heavily damaged area  Street by street surveys to abandon services  Interaction with agencies  FEMA  SEMA  National Guard  Corps of Engineers  State  County  City

 Continual assessment of damage  Bringing in additional company and contract workers  Feeding and housing an army of workers  Using Jasper County tax maps to assist in planning  Staying ahead of debris removal  Acquisition of material

 Communication nonexistent for several hours  Limited success using 2-way handheld radios  Extended response time  Widespread street blockages  Downed power lines  Debris  Destroyed vehicles  Lack of traffic signals, street signs, house addresses and local landmarks

 Limited capabilities on in-truck terminals  Heavy workload

 Total loss of electricity to Joplin Service Center  Backup generator guaranteed work continuity  Initial loss of communications for several hours immediately following tornado  Determine Scope  Damage  Job Tasks  Implement plan  Determine necessary manpower

 Arrange transfer for rotating shifts  Lodging  No hotel rooms available  Food  Many restaurants destroyed  Assign employees to arrange minimum 2 meals per day for work force  Employee assigned at City of Joplin Command Center  Relay information to MGE and Corp of Engineers  Invaluable resource

 Avoiding further damage  Demolition crews  Clean-up crews  Ongoing Customer Service  Temporarily opening Joplin Office  Demolition Permits  Billing Issues  Collection activity

 Re-establishing service  Turning on systems that have been shut off  Running new main  Running new services  Financial loss to MGE  Labor and material cost  Loss of revenue  Regulatory Issues  Customer Perception

 Avoiding loss of customers in rebuilding phase  Being responsive to rebuild time frames  Help customers rebuild quickly and better---MGE energy efficiency initiatives

 Placement of two MGE Supervisors 24 hours a day  Construction and Maintenance  Inspection and Service  Establish MGE contact for a solid path of communication  FEMA  Corp of Engineers  City of Joplin  Ensure protection of undamaged facilities

 Fleet Servicing Requirements  Regular vendor’s business destroyed  Select new vendor  Ruined/flat tires numerous times daily  Central Warehouse deliveries  Provided Tetanus and Hepatitis vaccinations to employees  Counselors brought in for employees

 Organize and Disperse Workforce  Collect data of abandoned main and services  Timely entry of data in computer to ensure accuracy  Updating computer based mapping to maintain accuracy

 Most Code Compliance Requirements complete prior to tornado  Balance completed within required time frames  MPSC Staff visited Joplin Service Center occasionally to observe  Overall Damage  MGE’s progress  MPSC Annual Audit was postponed until January, 2012  Audit results indicated Zero Areas of Probable violations and four Areas of Concern

Logistic Planning for Employees Contacts for Vendors Communication Capabilities Navigation Advance Coordination with Emergency Responders