1 Management of Ideas Barbara Schütz Arbeitsmarktservice Österreich Organisational development and staff training

2 Some figures  population 8,5 Mio  unemployment rate 4,9 %  people were affected by unemployment  enterprises placed vacancies at AMS  Expenditures for passive LMP € 4,8 billion, for active LMP € 1,04 billion  staff about (1 head quarter, 9 provincial organisations and 100 local offices)

3 Goals for management of ideas  integrate staff actively into the development of services, processes and organisation  improve efficiency  underpin responsibility of managers to promote ideas  motivate by acknowledgement  boost the ratio of ideas – goal: 0,5 ideas/employee/year  at present: 0,14 ideas  Public Administration: < 0,1  Service Sector: 0,5  reduce duration of handling (assessment of proposals)  link with other instruments (management of customer´s complaints, continous improvement process, project management)  establish transparancy to avoid loss of good ideas

4 Characteristics of the system (2011)  Immediate superior is in charge of ideas submitted by his team  Bonus for each implemented idea  2 types of bonus –Non-calculable ideas -> see calculation scheme next page –Calculable ideas: saving / benefit > € ,- bonus 1% of saving in the year following the implementation minumum € 100,- up to a maximum of € 5.000,-

5

Statistics

7 Internal Marketing  Special intranet pages  Newsletter (2x/year)  Post-it for all employees  Ongoing contest to find a name for the new tool within the tool - to get to know the tool in a playful way - employees should name the tool themselves  In the frame of the annual award event (= Best of AMS): one category for the 3 best ideas

8 Best of AMS Award 2013

9 “If at first, the idea is not absurd, then there is no hope for it.” Albert Einstein

März 2010 IMB Consulting GmbH ideas and thoughts calculable proposals with high economic benefit calculable and non-calculable proposals with small /ordinary saving small and minimum non-calculable proposals proposals with exceptional high value or effect The best consulters: the employees!