Inspiring Leadership Communicating Effectively

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Presentation transcript:

Inspiring Leadership Communicating Effectively With Mark O’Connor Planet Training

Purpose Of Session This session introduces the core skills that underpin effective communications. Learners will understand the communication process, recognise the barriers to effective communications and improve questioning and listening skills.

What Makes Our Behaviour? Values & Beliefs Attitudes Behaviours

The Communication Process Impact Intention Message Feedback All communication has a positive intention The true meaning of the communication is in the impact

Questioning Exercise For the past 6 months, I have been waking up every Monday with a splitting headache. Why?

The Questioning Funnel Who What Why When Where How Presuppositions V Clean Questions The correct information

Covey’s 5 Levels of Listening Microsoft Engineering Excellence Covey’s 5 Levels of Listening Empathic Attentive Selective Pretend Ignore Microsoft Confidential

Thank You For Your Time Today mark.oconnor@planettraining.co.uk