ISO 9000 SCM 462 Dr. Tibben-Lembke

So what does ISO stand for?

So what does it mean? “ISO” is a word from the Greek “isos,” meaning “equal” (isoquant, isoprofit line). It’s not an abbreviation.

Basic Premise l A well-designed, well-implemented, and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements.

What is ISO certification? Does not guarantee a quality product. No inspection of the product is involved in certification. To get certified: »Have a written set of procedures for every activity »Have your employees always follow procedures »Pay someone to come and verify that you always follow your written procedures If procedures are followed, your products should be consistently, uniformly good

So why do it? l In Europe (and elsewhere) only buy from certified companies to ensure safety »Telecommunications equipment »Medical devices »Gas appliances »Toys »Construction products l Required for international competitiveness l Not to mention all of the other benefits of trying to improve quality

Quality Management Principles l Customer Focus l Leadership l Involvement of People l Process Approach l System approach to management l Continual improvement l Factual approach to decision making l Mutually beneficial supplier relationships

ISO Family of Standards l ISO 9001:2000 Basis for certification l ISO 9004:2000 to prepare for national quality award l ISO for project management l ISO for configuration management l ISO for measurement systems l ISO for quality documentation l ISO/TR managing economics of Q l ISO for training l ISO/TS for automotive suppliers l ISO for auditing

Older ISO Standards ISO 9000:1994 Standard »Certifies processes are standardized »9001 for distributors »9002 for assembly »9003 for full-line manufacturing and retailing l ISO 9000:2000 Standard »All replaced by ISO 9001:2000 »Conversion mandatory by Dec. 15, 2003

Certification Structure

How do you do it? l Accreditation Agencies (3 in U.S.) certify: »Certification Bodies (60 in U.S.) »Certification body makes sure you are in compliance with the standard »Accreditation agency makes sure Certification Body knows what it’s doing. »Different Cert. Bodies specialize in different industries.

9000 Registrations l Total ISO 9000 registrations plateauing l 9000:2000 growth before deadline

14001 certificates

What would Dilbert say?