Avaya, Business Results Through IP Messaging and Unified Communications Nithya A. Ruff Director, Product Management Unified Communications Solutions Avaya Inc.

Avaya’s Mission To provide the world’s best communication solutions that enable businesses to excel Customer Relationship Management ECLIPS Portfolio Featuring Avaya MultiVantage™ Software Services Unified Communications

The Avaya Communication Architecture: Open Standards Based and Multi-Vendor

Our Proven Messaging Heritage: Octel ®, Intuity ™AUDIX ® and Unified Messenger ® #1 Voice Messaging and Unified Messaging  A global leader and innovator in enterprise communications  Largest installed base of 117M mailboxes – #1 Market Share*: 30% VM, 35% UM  Presence in over 90% of the FORTUNE 500 ®  Most broadly known messaging interfaces  Dominant value providing message networking to global enterprises  Most compelling forward path to next generation IP Messaging and Unified Communication Source: Reed Business Information, The Radicati Group, Gartner Group

Avaya IP Messaging and Unified Communications Create business results through integrating with customer’s business processes and workflow, infrastructure and investments.  Provide Messaging choices – Support message storage continuum: Avaya, Exchange, Domino – Enable new distributed architectures over IP networks – Simplify deployment, lower operational costs, leverage standards  Rapidly grow Unified Communication – Deliver high-return productivity benefits for mobile and virtual employees – Deliver a seamless user experience for accessing and using critical business information and communications – “Speech-enable the enterprise”  Based on IP Convergence software standards – SMTP, MIME, VPIM, IMAP4, Q.SIG, LDAP, H.323, SIP

Avaya Unified Messenger Differentiators  Superior architecture enables it to scale from 4 to 690 ports and provides Single Number Access for ten’s of thousands of users  ‘N+1 redundancy’ architecture provides high availability  Single Store, Single Inbox and Single Directory for – Message Management (access, storage, folder) – Administration (moves/adds and changes) – Message Addressing (distribution lists, global directory)  Seamless coexistence for customers existing messaging infrastructure using AMIS, VPIM etc.  Integrates with most major PBXs and IP PBXs  Extensive diagnostic and monitoring tools to support easy deployment and maintenance

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