1 Team-Building & Norms HRT 382

2 Thanks to: Ken Blanchard, Patricia Zigarmi, & Drea Zigarmi, authors of Leadership and the One Minute Manager Ken Blanchard, Donald Carew, and Eunice Parisi-Carew, authors of The One Minute Manager Builds High Performing Teams R. B. Lacoursiere, author of The Life Cycle of Groups: Group Developmental Stage Theory

3 Thanks to: Stephen P. Robbins, author of Organizational Behavior: Concepts, Controversies, and Applications Tools for Teams: Building Effective Teams in the Workplace, edited by Craig Swenson Robert H. Woods and Judy Z. King, authors of Quality Leadership and Management in the Hospitality Industry

4 Individual Development Competence Knowledge Skill Commitment Confidence Motivation

5 Individual Development Stages

6 Coaching Choices Directive Behavior Supportive Behavior

7 Coaching Stages Directing Structure, organize, teach & supervise Coaching Direct and support Supporting Praise, listen & facilitate Delegating Turn over responsibility for decision-making

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9 Group Development Orientation Called “Forming” in Tuckman’s model (from Robbins) Uncertainty about purpose, structure & leadership Members are “testing the waters” Dissatisfaction Called “Storming” in Tuckman’s model Characterized by intragroup conflict Members accept the existence of the team, but individuals resist the constraints on their individualism

10 Group Development Resolution Called “Norming” in Tuckman’s model Characterized by cohesiveness, identity, structure, and a set of expectations Members develop closer relationships Productivity Called “Performing” in Tuckman’s model Structure of the team is fully functioning Members’ energy has moved from getting to know phases to getting the work done

11 Group Development Tuckman & Jensen’s model includes a final phase called “Adjourning” This would be characterized by a temporary committee completing a task or achieving results based upon a goal Your team may go through these five stages twice…

12 Group Developmental Stages

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14 Group Orientation Instructors will form the initial teams The Management Plan and HRT 383 will help you frame your purpose Instructors will offer insight into structure, but what your team does and how it gets accomplished is your business

15 Group Dissatisfaction What might you expect? The Team Your management position Your week of management Formal vs. Informal Leadership

16 Group Resolution Behavioral Norms State Actions State Behaviors Focus on the POSITIVE Team “Code of Conduct”

17 Decision-Making Model Mind-Set What norms of behavior have worked for you in previous groups or teams? What challenges did you face?

18 Decision-Making Model Problem definition Each team needs a set of working norms These are “living, breathing” norms

19 Decision-Making Model Solution Criteria Must – Everyone participates in development Must – State in behavioral terms Must – Every team will have and use Should – Solidify agreement with consensus Nice, too – All “Thumbs Up”

20 Decision-Making Model Possible Solutions Each person make a list of his or her “top three” Compare and combine lists Discuss and adjust Solution Choice Implementation

21 Example Norms We will refrain from sidebars, plops, and any activities that detract from the group process. Notice the jargon? We will maintain and share a positive attitude. We are willing and eager to help one other. We believe in being respectful of each other at all times.

22 Example Norms We will maintain communication with each other, whether day or night. We will be open, honest and professional in our communication at all times. We will openly share our thoughts and ideas with the team We will be courteous and truly listen when others are sharing their thoughts and ideas.

23 Example Norms We will not bring our personal conflicts to the group. We will follow through on our individual and our team responsibilities. We will be responsible to each other, in part by doing what is needed for others and for accomplishing what is agreed upon.

24 Example Norms We will respect diversity and welcome discussion from all members of the group. We will share the expertise and workload with one another. We will be punctual, prepared, positive, and actively participate in all meetings. Consensus will be reached after thoughtful, inclusive input.

25 Example Norms And, of course… We will have fun and enjoy the process!

26 Group Production Getting the Management Plan done Why not just jump right in? Creating a guiding purpose Team Philosophy Team Mission

27 Group Adjournment Temporary break What will happen next quarter? Forming Storming Norming Performing Adjourning

28 What’s Next? Forming Storming Norming Performing