IT Survey Report:Feedback from Faculty Senate January 26, 2012
IT Clients: the Survey Questions concerned technology in general, not just the services provided by the Division of IT 525 Responses
Breakdown by College Nine faculty members did not identify their college
IT Clients : What they consider most important services FacultyStaffStudents Assistance with my computer Technology support in the classroom Help DeskWireless Help DeskBanner SupportInternet LMS Support Technology Commons Internet Software Support
Key Satisfaction and Dissatisfaction Areas
How satisfied are clients with how well IT …
Timeliness of service
Provision of Services
Stakeholder Involvement
Informing the Campus
Wireless Coverage
Open Comments Analysis:Major Issues FacultyStaffStudents Wireless Coverage R-25 Functionality Internet Speed Computer Refresh Condition of Departmental Labs Better digital media support and storage Better streaming of movies in Blackboard Less technical communication Less technical, better studentcommunication Need for better features in Blackboard Speed of governance process Need for better features in Blackboard Speed of project process Concern about Blackboard functionality Dissatisfaction with Red Dot
Open Comments Analysis: the Positive FacultyStaffStudents Blackboard Client Support in the CFC IT works hard with few resources New faculty orientation Professional, friendly support IT Help Desk Technology Commons- place to work and study
Major Areas: Faculty Dissatisfaction Area of DissatisfactionControlled by IT? Wireless CoverageYes, but no funding Individual Computer RefreshNo Condition of Departmental LabsNo
Key Takeaways The most significant issue is wireless coverage. Client facing services are working well, especially the Help Desk. The Technology Commons and the CFC are working well. The campus needs a second internet connection. IT has some communications work to do: –Students want more communication from IT –There are misperceptions we need to correct especially with faculty. –There is much we do that clients are not aware of. –Downward communication in the organization is not working.
Top 3 IT Priorities of Campus Groups AcadAdminInfras.Staff Senate Faculty Senate LiaisonsCODSGAITC Wire. WirelessCapacity- Wireless Storage, research comput. Comp Refre and Dept Labs. IT Soft Money Comp Refresh And All Labs Comp. Refresh Computer Refresh and Dept Labs Comp. refresh IT Funding Model Stor.Comp. Refresh Storage and servers Storage DR Second Internet
What are the top IT issues WCU should address? 1 2 3