December 2013 Performance Against Targets 1

COG Lead : ACC (C&J) Trend For the 12 months to 8 December 2013 total crime has reduced by 2.7% compared to the 12 months before that. Crime levels eight of the last fourteen weeks have been below last year. Crime levels fell by 8% in October, and 1% in November compared to the same month last year. Serious acquisitive crime remains in long term reduction whilst less serious acquisitive crime, public order and violent crime are driving increases. Activity Many areas of crime remain in reduction and as such there is a focus on reducing those volume areas which are seeing increases. This activity includes a focus on a small number of well defined geographic areas which are experiencing increases across crime types. Pro-active prevention work focuses on engaging business to remove the opportunities for criminality and to target harden to prevent potential offending. Direct approaches with known offenders continue and are focused on preventing offending across the range of crimes being committed. Media campaigns are running over the Christmas period to increase awareness. 2 NOT PROTECTIVELY MARKED FOIA - OPEN NOT PROTECTIVELY MARKED National comparison (12 months to June 2013) - ONS 12 th lowest of 42 forces

Reduce Total Crime by 2% - Weekly crime trend – Force – Rolling Year to 01/12/2013 Reducing crime and bringing offenders to justice 3 NOT PROTECTIVELY MARKED FOIA - OPEN NOT PROTECTIVELY MARKED

COG Lead : ACC (C&J) Trend For the 12 months to 8 December 2013 violence against a person ( excluding DA) has reduced by 2.0% compared to the 12 months before that. In 6 of the last 14 weeks violence levels were below those of last year. Activity Tackling violence against the person remains focused on both the evening and night time economy and those offences committed outside it. Although a reduction in the bigger ENTE areas allows a focus on the smaller towns and the routes to and from the ENTE areas. Those offences outside the ENTE remain more complex to predict and prevent but work continues with repeat offenders and through prevention tactics such as pro-active patrolling. 4 NOT PROTECTIVELY MARKED NOT PROTECTIVELY MARKED FOIA - OPEN

To Increase Victim Satisfaction to 88% COG Lead ACC (LPP) Trend For the 12 months to the end of November 2013 overall victim satisfaction is 85.3%. Performance in this area has been increasing gradually over recent months, Burglary satisfaction remains high with increasing trend above attainment level at 91.8%. Violent crime satisfaction has fallen slightly in recent months to 80.7%. Vehicle crime satisfaction has improved in recent months to 83.3% currently. Activity The implementation of the new code of practice for victims of crime is driving a renewed focus on the service provided to victims. The revised victims codes come into effect on 10 December. The new code is based on the victim's experience when they come into contact with the criminal justice system. The code provides an enhanced service to victims of the most serious crime, persistently targeted and vulnerable or intimidated victims. At the same time it gives victims a greater ‘voice’ in the criminal justice processes by including the Victim Personal Statement (VPS) in the code for the first time. The ‘You Matter We Care’ leaflet will be updated shortly to reflect the changes introduced by the revised victim code. A victim personal statement leaflet will shortly be available to all staff. 5 5 Listening and responding to the public NOT PROTECTIVELY MARKED FOIA - OPEN National comparison 12 months to June % 31 st highest of 42 forces

COG Lead : ACC (C&J) Activity Extensive activity continues to focus on improving positive outcomes. Performance improvements plans for West Cornwall and South Devon LPAs Force activity focused on domestic abuse, sexual offences, and violence against the person Focus remains on: Forensic management Gatekeeping Bail Management Initial Investigations Handovers Investigative skills Management of target criminals 6 NOT PROTECTIVELY MARKED FOIA - OPEN

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Listening and responding to the public Increase Public Confidence to 64% Police do a Good/Excellent job COG Lead : ACC (LPP) Trend Following a decreasing trend in 2011/12, recent quarterly figures are showing a slight increasing trend. Activity Activity to improve public confidence focuses on the known drivers of confidence which are Engage fully with the community Treat people fairly Dealing effectively with crime Alleviating ASB in local communities Tell people what we have done A focused approach to driving confidence through how public events are policed which maximises the public engagement. Increasing public engagement through technology and social media Ongoing focus on the Neighbourhood Policing Website Increasing the media presence of senior officers through phone ins and web chats. A focus on rural engagement through events and the rolling out of Rural Engagement Officers in the Special Constabulary Provision of neighbourhood team information through other interactions with police such as firearms licensing applications Extensive work with communities to engage them in the Diverse Communities Team Review. Release data for next publication of CSEW data: Jan NOT PROTECTIVELY MARKED FOIA - OPEN

101 Survey Analysis Satisfaction and Dissatisfaction Levels % satisfied with ease of contact 95.1% satisfied with the way the call was handled 77.5% satisfied with the actions taken 84.4% satisfied with the whole experience The results of the 101 survey show that the majority of callers were satisfied with the service they received. Actions taken is the main area of concern for callers. Disabled respondents had a significantly lower level of satisfaction with these 4 areas. There are a number of attributing factors which affect and influence a caller’s level of satisfaction. Satisfaction and Dissatisfaction levels with the core areas of the 101 Service Delivery Listening and responding to the public NOT PROTECTIVELY MARKED FOIA - OPEN

101 Survey Analysis Factors affecting and influencing satisfactions levels with the 101 service delivery 10 Listening and responding to the public NOT PROTECTIVELY MARKED FOIA - OPEN

To maintain at least 3000 Police Officers To have at least 650 Special Constables COG Lead: Director of P&L Police officer recruitment The full recruitment plan for police officers is continuing and is on track to achieve the targeted strength at year end. Remaining intakes have been slightly enlarged (this is limited due to the nature of the training) and a transferee campaign is being held to recruit the remaining numbers. Transferees will be targeted at hard to fill locations and specialism's with staffing needs. The additional recruitment activity takes into account the slightly increased turnover. Positive action activities are being identified and utilised to increase recruitment from under-represented groups, principally BME, females and under 25’s. Legal advice has been obtained in respect of balancing measures which indicates only very limited application: this is currently being reviewed. Special Constabulary recruitment Increased turnover of Specials is being experienced which is in part countering the enlarged recruitment. Some of the increased turnover arises from the removal of Specials who have not worked the minimum hours or at all for some time, and from Specials being recruited as police officers. In response, an increased level of recruitment activity has been put in place, including additional intakes and the innovative development of e-learning for major elements of initial training, which will reduce training time and allow further increases of recruitment. Additionally, attention is being given to improving the retention of Specials through a number of management arrangements. Year to date the force has recruited 82.0 officers (with 94.2 leaving). 83 specials have left us since April, with the second intake of specials having taken place on the 15/11/2013, with 40 joining, making 78 specials year to date joining the organisation. 11 Investing in policing for the future NOT PROTECTIVELY MARKED FOIA - OPEN

Force Scorecard 09/12/ NOT PROTECTIVELY MARKED FOIA - OPEN

CRIME AND AREA. And type of OUTCOME. Dip sample results.? Workloads? 12