TQA Education Criteria TQA EDUCATION CRITERIA 2007

TQA Education Criteria Organizational Profile System Operation System Foundation Leading Triad Result Triad

TQA Education Criteria ORGANIZATIONAL PROFILE

TQA Education Criteria ORGANIZATIONAL PROFILE : WHAT

TQA Education Criteria ORGANIZATIONAL PROFILE : WHY

TQA Education Criteria ORGANIZATIONAL PROFILE P1. Organizational Description What are your key org. characteristics? P1. Organizational Challenges What are your key org. challenges? a. Org. Env. b. Org. Relationship 1. Service/Pr oduct 2. Culture 3. Workforce 4. Facilities/T ech 5. Regulator y 1. Structure/Gov ernance 2. Cust./Stakehol der/MK 3. Supplier/Colla borator 4. Supplier, Std., Stakeholder Partnering Relationship & Communicatio n a. Comp. Env. 1. Comp. Position 2. Success Factors 3. Comparis on b. St. context c. Performa nce Improve ment System WHAT ARE YOUR KEY..?

TQA Education Criteria CRITERIA FOR EXCELLENCE 1. Leadership 1.1 How do your senior leaders lead? a. Vision & Valuesb. Communication & Org. Performance 1. How to set, deploy & show commitment 2. How to promote environment 3. How to create sustainable organization 1. How to communicate & engage workforce 2. How to create action for accomplishment HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 1. Leadership 1.2 How do you govern & address your social responsibilities? a. Organizational Governance b. Legal & Ethical Behavior 1. How to review & achieve G-system 2. How to evaluate & Improve G-system 1. How to address social impact & legal issues 2. How to promote ethical behavior HOW DO YOU…? c. Support of Key Communities How to identify, support & strengthen key communities

TQA Education Criteria CRITERIA FOR EXCELLENCE 2. Strategic Planning 2.1 How do you develop your strategy? a. Strategy Development Process b. Strategic Objectives 1. How to conduct strategic planning 2. How to ensure & use key strategic input 1. What are your key ST objectives & goals 2. How to address ST challenges & advantages, innovation, balance short & long term & needs of stakeholders HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 2. Strategic Planning 2.2 How do you deploy your strategy? a. Action Plan Dev. & Deployment b. Performance Projection 1. How to develop & deploy action plan 2. How to ensure adequate resources What are your performance projection How to determine & compare your projection How to address performance gaps 3. How to establish & deploy modified AP 4. What are your key action plans & How to cope key changes 5. What are your key HR plan & How to cope key needs 6. What are your KPI & How to ensure alignment & coverage HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 3. Student, Stakeholder and Market Focus 3.1 How do you Obtain & Use Student, Stakeholder & MK Knowledge? a. Std. Stakeholder & MK Knowledge 1. How to identify Std. & market segment 2. How to use VOC & feedback to determine requirement, need, expectation 3. How to use VOC & feedback to become more customer focused & opp. For innovation 4. How to keep customer & MK listening & learning method current HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 3. Student, Stakeholder and Market Focus 3.2 How do you build relationships & grow Std. & Stakeholder Sat. & loyalty? a. Relationship Building b. Satisfaction Determination 1. How to build relationship 2. How & What are key access mechanism 1. How to determine & use sat., dissat. & loyalty 2. How to follow up & receive feedback HOW DO YOU…? 3. How to manage & resolve complaint 4. How to keep your approaches current 3. How to obtain & use info. relative to comp. 4. How to keep your approaches current

TQA Education Criteria CRITERIA FOR EXCELLENCE 4. Measurement, Analysis & Knowledge Management 4.1 How do you measure, analyze & then improve organizational performance? a. Performance Measurement b. P. Analysis, Review & Improvement 1. How to select, collect, align, integrate. & what are your KPI 2. How to select & use comparative data 1. How to review, analyze, & assess performance & capabilities 2. How to translate review finding into improvement & innovation HOW DO YOU…? 3. How to keep PMS current 3. How to incorporate review result into system evaluation & improvement of key process

TQA Education Criteria CRITERIA FOR EXCELLENCE 4. Measurement, Analysis & Knowledge Management 4.2 How do you manage your Info., Info. Technology & Org. Knowledge? a. Management of Info. Resources b. Data, Info & Knowledge Management 1. How to make needed D/I available & accessible 2. How to ensure reliability security & user friendliness of HW/SW 1. How to ensure accuracy. Integrity, reliability, timeliness, security & Confidentiality 2. How to collect, transfer, identify & share K., and use K. in strategic planning process HOW DO YOU…? 3. How to ensure HW/SW & D/I continuity 4. How to keep approaches, HW/SW current

TQA Education Criteria CRITERIA FOR EXCELLENCE 5. Workforce Focus 5.1 How do you engage your workforce to achieve Org. & personal success? a. Workforce Enrichment b. Workforce & Leader development 1. How to determine Engage. & Sat. Factors 2. How to foster Org. culture conducive to high performance & motivated workforce 1. Workforce development & learning system 2. Leader development & learning system HOW DO YOU…? 3. Workforce performance management 3. How to evaluate dev. & learning system Eff. 4. How to manage career progress. & successor c. Workforce Engagement Ass. 1. How to assess WF engagement, sat. 2. How to relate & use assessment finding to improve WF engagement & org. results

TQA Education Criteria CRITERIA FOR EXCELLENCE 5. Workforce Focus 5.2 How do you build effective & supportive workforce environment? a. Workforce Capability & Capacity b. Workforce Climate 1. How to assess WF capability & capacity 2. How to recruit, hire, place &retain new E 1. How to ensure & improve workplace health, safety & security 2. How to support WF via policies, services & benefits 3. How to manage & organize workforce 4. How to prepare WF for changing capability & capacity need. How to ensure continuity, minimize impact from WF reduction HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 6. Process Management 6.1 How do you design your work system? a. Core Competenciesb. Work Process Design 1. How to determine core competencies 2. How to design & innovate work system 1. What are your key work processes How relate to core competencies customer value & org. success 2. How to determine process requirements HOW DO YOU…? 3. How to design & innovate work process c. Emergency Readiness 1. How to ensure work system & workplace preparedness for disaster or emergencies

TQA Education Criteria CRITERIA FOR EXCELLENCE 6. Process Management 6.2 How do you manage & improve your key org. work processes? a. Work Process Management b. Work Process Improvement 1. How to ensure design requirements What are KPI & in-process measures 2. How to prevent variability, variation, minimize inspection cost, prevent errors & reworks 1. How to improve work process, to keep work process current, and share lesson learned to drive learning & innovation HOW DO YOU…?

TQA Education Criteria CRITERIA FOR EXCELLENCE 7. Results 7.1 Student learning outcomes 7.2 Student- & stakeholder-focused outcomes 7.3 Budgetary, financial & market outcomes 7.4 Workforce- focused outcomes 7.5 Process effectiveness outcomes Student learning results 1. Satisfaction & Dissatisfaction 2. Perceived value, persistence, + referral, relationship 1. Budgetary & financial & cost containment, viability 2. MK performance, MK share, position, growth 1. WF engagement, satisfaction, WF dev. 2. WF capability, capacity, retention, skill 3. WF climate, workplace health, safety security, WF services, benefit 1. Operation performance of WS 2. Operation performance of WP, productivity, cycle time, E&E, Innovation SUMMARIZE YOUR ORG. KPISEGMENT YOUR RESULTS SHOW CURRENT LEVELS & TRENDSSHOW COMPARISON

TQA Education Criteria CRITERIA FOR EXCELLENCE 7. Results 7.6 Leadership outcomes 1.Accomplishment of Org. Strategy & Action plan 2.Ethical behavior, stakeholder trust in senior leader & G-system & breaches of ethical behavior 3.Fiscal accountability (internal & external) 4.Regulatory, safety, accreditation, legal compliance 5.Org. citizenship in support of key communities SUMMARIZE YOUR ORG. KPISEGMENT YOUR RESULTS SHOW CURRENT LEVELS & TRENDSSHOW COMPARISON