Motivational Staff Supervision ©Dr Merav Devere Joint Diversity 2010 Joint Diversity Centre for Counselling, Coaching, and Groupwork Training

What is Staff supervision “…interpersonal relationship when one person, the supervisor, meets another, the worker (supervisee), with the goal of helping the latter become more effective in helping people”. (Hawkins and Shohet)

Types of staff supervision Different types of staff supervision: Managerial - giving directions Clinical – Reflective Individual Peer group

Aims of staff supervision The welfare of the service user The development of the supervisee The implementation of organisational policies and procedures.

The motivational model of staff supervision Four functions: Supportive reflective function Managerial administrative function Educative building strengths, skills and knowledge function Motivational function

Process of staff supervision – CLEAR model C ontract L isten E xplore A ction R eview

Empathy, support and listening skills “The task of the supervisor is to help the supervisee feel received, valued, understood on the assumption that only then will he feel safe enough to review and challenge himself, as well as value himself and his own abilities” (Proctor)

Supervisor’s core skills Listening and supporting skills Giving constructive feedback Challenging Setting realistic goals Giving advice and information Eliciting and teaching skills Motivating Monitoring professional and ethical standards Guiding

Supervisor’s motivational skills Open ended questions to Elicit skills and knowledge Identify ambivalence and help resolve it. Elicit change talk Affirmation Reflection Summaries Elicit – Provide - Elicit

Giving feedback skills Balanced Specific and clear (using examples) Offer alternatives Owned Regular Close to the event as possible

Goal setting Coaching Grow model: Goals Reality Options Will/way forward