Presentation by: Kathleen Wild

Students will be able to understand what to do when they make a mistake, how to handle the mistake and how to correct the mistake.

1. When you make a mistake… a.) try to blame it on someone else b.) act like you didn’t do it c.) take responsibility for it 2.) What do you do when you make a mistake? a.) repeatedly apologize for making the mistake b.) do not place blame on others for why you made the mistake c.) constantly show your boss that you are upset by your mistake 3.) When fixing your mistake… a.) have solutions already in the process when you tell your boss b.) try to fix it before you boss knows about it c.) remember that if you make the same mistake again you will know how to fix it

No one knows better than a boss that everyone makes mistakes. Your boss will be watching to see how you handle your mistakes. They will ask themselves these questions….

1.Learns easily from their mistakes. 2.Tells the truth about their mistake. 3.Sincerely accepts responsibility for their mistake.

Tell Your boss right away Apologize for your mistake Try to correct your mistake Show your understanding on why you made the mistake Commit to not making that mistake again

* Do Not Keep Apologizing *Do Not Place Blame on Others *Do Not Keep Bringing it Up *Do Not Cover it Up

*Make sure you understand why you made the mistake *Have some solutions already in place when you approach your boss *Take steps to avoid making the same mistake *Learn and move on

1. When you make a mistake… a.) try to blame it on someone else b.) act like you didn’t do it c.) take responsibility for it Correct Answer: C 2.) What do you do when you make a mistake? a.) repeatedly apologize for making the mistake b.) do not place blame on others for why you made the mistake c.) constantly show your boss that you are upset by your mistake Correct Answer: B 3.) When fixing your mistake… a.) have solutions already in the process when you tell your boss b.) try to fix it before you boss knows about it c.) remember that if you make the same mistake again you will know how to fix it Correct Answer: A

You are an employee at Healthcare First. You were supposed to set up a meeting with all of the day shift nurses for your boss to discuss important insurance changes. The meeting is tomorrow and you forgot. INSTRUCTIONS… I will break you up in teams of four. Two teams will role play how they should handle the mistake professionally and two teams will role play an unprofessional way to handle the mistake.

QUESTIONS