Student Services, Libraries and Equity in the Online Arena ASCCC Accreditation Institute 2015 Stephanie Curry, Reedley College Dolores Davison, Foothill College

II. B.Library and Learning Support Services II. C.Student Support Services Standard II – Student Learning Programs and Services

Standard IIB 1. The institution supports student learning and achievement by providing library, and other learning support services to students and to personnel responsible for student learning and support. These services are sufficient in quantity, currency, depth, and variety to support educational programs, regardless of location or means of delivery, including distance education and correspondence education. Learning support services include, but are not limited to, library collections, tutoring, learning centers, computer laboratories, learning technology, and ongoing instruction for users of library and other learning support services. (ER 17) Standard II. B. Library and Learning Support Services

Standard IIB 3. The institution evaluates library and other learning support services to assure their adequacy in meeting identified student needs. Evaluation of these services includes evidence that they contribute to the attainment of student learning outcomes. The institution uses the results of these evaluations as the basis for improvement. 4. When the institution relies on or collaborates with other institutions or other sources for library and other learning support services for its instructional programs, it documents that formal agreements exist and that such resources and services are adequate for the institution’s intended purposes, are easily accessible and utilized. The institution takes responsibility for and assures the security, maintenance, and reliability of services provided either directly or through contractual arrangement. The institution regularly evaluates these services to ensure their effectiveness. (ER 17) IIB Continued

Standard IIC 1. The institution regularly evaluates the quality of student support services and demonstrates that these services, regardless of location or means of delivery, including distance education and correspondence education, support student learning, and enhance accomplishment of the mission of the institution. (ER 15) Standard II. C Student Support Services

Standard IIC 2. The institution identifies and assesses learning support outcomes for its student population and provides appropriate student support services and programs to achieve those outcomes. The institution uses assessment data to continuously improve student support programs and services. 3. The institution assures equitable access to all of its students by providing appropriate, comprehensive, and reliable services to students regardless of service location or delivery method. (ER 15) IIC Continued

 Library  Tutoring  Computer labs  Learning Centers  Counseling/ Advising  Orientation  Admissions  Assessment/Placement  Financial Aid  DSPS/EOPS  Remediation  Health Services What is included in Learning and Student Support Services

 Registration – 74.3%  Library Services – 67.6%  Admissions – 62.5%  Bookstore Services – 58.6%  Transcript Ordering/Payment – 51.8% (From CCCCO Report to BOG, August 2013) Student/Learning Services Interactive Web Page– More than 50%

 Counseling/Academic Advising – 45.0%  Financial Aid – 45.0%  Orientation – 44.1%  Tutoring – 26.4%  Assessment/Testing – 23.4%  Disabled Student Services – 21.4%  EOPS/International/Veterans etc. – 20.9%  Remediation Services – 12.7%  Health Services – 4.5% (From CCCCO Report to BOG, August 2013) Student/Learning Services Interactive Web Page – Less than 50%

 Equitable Access to Resources and Services Regardless of Location or Means of Delivery  Identified Student Needs  Identification and Assessment of Student Support Outcomes  Using Results of Assessment/Evaluations as the Basis for Improvement (Systematic) Key Themes From IIB and IIC Standards for Distance Education

 Equitable Access, what does that mean. Have you defined it on your campus  How do you document these resources are available to students  Is there widespread knowledge that these services are available  Can students easily access student and learning support services on your campus  Are those services made available to students who require accommodations  Can you disaggregate your DE Data to look at equitable access. Equitable Access to Resources and Services Regardless of Location or Means of Delivery

 How do you identify specifically DE student needs  Do you survey your DE students on what services they need or disaggregate satisfaction survey results by DE students  Do you collect data on how many DE students use student and learning support services  Do you have a committee that is assigned to identifying DE student needs and monitoring to make sure they are met Identified Student Needs

 Do each of your Learning/Student Support Services have identified outcomes  Do they regularly assess and report out these outcomes  Is this outcome date widely shared  Do they disaggregate these outcomes by DE students Identification and Assessment of Student Support Outcomes

 Is Assessment of your DE Learning and Student Support Services part of your Program Review  Do you have Student/Learning Support Services as part of your DE Plan  Do you assess your DE services throughout the Accreditation Cycle not just the year or two before your visit  Do you have longitudinal evidence to show you have assesses online services, made improvements and re- assessed Using Results of Assessment/Evaluations as the basis for improvement (Systematic)

Do you outsource any of the Learning Support Services (Library/Tutorial) When the institution relies on or collaborates with other institutions or other sources for library and other learning support services…  It documents that formal agreements exist  That such resources and services are adequate  Are easily accessible and utilized  These services are evaluated on a regular basis  Assures the reliability of all services provided (From ACCJC Standard IIB 4) Contracting/Outsourcing Services and Accreditation

 What will it offer?  Repository of available online classes  Online counseling/advising  Online tutoring  Common Assessment Test  Online Student Education Plans  Other?  Are these considered outsourced services that would partially be covered under Standard IIB 4.  Potential to increase the number students from all areas of the state in your local online classes Impact of the OEI and Other Technology Initiatives

Questions