Rafiki Airways Online Booking and Check-in system

Company overview Budget airline Operates out of Africa, Asia and Australia 72% bookings via phone, 28% via travel agency ‘No frills’ service

Problem/Opportunity No online functionality Restricts convenience service availability:  Online bookings  Online check-in 78% of customers fly with no check-in baggage Current COBOL system doesn’t allow for online functionality

Booking process Current environment Customer Rafiki Sales Staff/Travel agency Decides travel location and date and contacts Rafiki Searches system for available flights and seats Books seat, processes payment, issues ticket Seats available Yes No Receives ticket Future environment Customer Decides travel location and date and logs onto website Searches for available flights and seats Books seat, processes payment Seats available Yes No Prints ticket

Check-in process Current environment Customer Rafiki Sales Staff/Travel agency Requests to check- in for flight Confirms booking for flight Allocates seat, prints boarding pass Booking found Yes No Receives boarding pass Luggage? Yes Checks luggage Makes booking No Future environment Customer Rafiki check-in staff Accesses check-in page Enters search criteria Selects seat, prints boarding pass Booking found Yes No Luggage? Yes Checks luggage Makes booking No End

Options 1. Option 1 - Do nothing 2. Option 2 - Upgrade a portion of the system to Object Oriented system 3. Option 3 - Full upgrade systems to Object Oriented system

Option 1 – Do nothing Reduction in available resources to maintain and enhance system Unable to offer revenue generating, cost reducing functionality Decline on ROI of enhancements over time due to high development and maintenance cost

Option 2 – Implement Java GUI Online booking interface for customers Online check-in interface with customers Existing COBOL system will be integrated with the new front using a message queue approach Implementation of a CASE environment to assist with the Java development Change from classical Waterfall life cycle model to the Spiral model to gain greater control and visibility over risks.

Option 3 – Redevelop Entire System The initial development costs to upgrade all processes would be too great  Initial Development Costs: $ 40 Million The return on investment would be unfeasible  Return of Investment: 6 years Too greater risk in investing all resources into updating new system completely

Feasibility Analysis CriteriaWeighting (%)Option 1Option 2Option 3 Operational Technical Economic Legal/Contractual Political Schedule Total

Proposed solution Considered OO COBOL, Java, VB.Net Java was chosen as its  Good for web based  Scalable  Speed advantages for software run off a server

Proposed Solution Java based object oriented GUI providing Rafiki a web presence whilst maintaining the COBOL batch processing back end Provide greater flexibility and ease for customers using Rafiki Airways. Increase customer base and increase revenue whilst reducing operational costs

Modelling Tools Spiral lifecycle model Evaluate the first prototype in terms of its strengths, weaknesses, and risks Define the requirements of the second prototype Plan and design the second prototype Construct and test

Project risks The solution does not meet the clients needs Inadequate funding to complete project Security Privacy Incorrect application of design tools and UML standards

Implementation Approach Phased implementation Start date 1 st June 2009 End date 21 st July 2010

Project costs and benefits Benefits (1 years)Costs (1 years) Salary savings$ 500,000Maintenance$ 800,000 Internal cost savings (real estate for sales staff, paper, postage of tickets etc) $ 500,000Implementation (only first year) $ 15,000,000 Cash flow improvement $ 9,000,000Hardware and software costs$ 200,000 Marketing$ 1,500,000 Total Benefits$ 10,000,000Total Costs$ 17,500,000 The table below outlines the total benefits and costs anticipated with the implementation

Benefits Realisation Plan template Benefits Realisation Plan Project ObjectiveProject OutcomeBenefit to be achieved Benefit ClassEstimated Benefits ($) Target DateStakeholder(s) responsible Status

GUI design example Booking option Online check- in option

GUI design example continued

GUI design example seat selector

Thank You From SAS