Family Resource Center Association January 2015 Quarterly Meeting

Goal 2 – Strengthen Evidence of Program Impact  Projects 1. Revise and strengthen the Colorado Family Support Assessment (CFSA-2) 2. Reliability Study 3. Pilot test screening / workflow & CFSA-2

CFSA-2  Purpose  Comprehensive assessment  Identification of family assets, areas for improvement, and readiness to change  Objective and reliable family index to track family progress over time

CFSA-2  Development Process  Regional meetings to gather input  Research Literature  Publically available tools  Program & Evaluation Committee

CFSA-2  3-part assessment  Part A: Domain Matrix  Part B: Protective Factors Survey  Part C: Readiness to Change and Goal Setting

Reliability Study  Scientific study of reliability (objectivity)  10 case studies  Development  Each rated by 24 Family Support workers representing 12 centers  Web-based

Reliability Study  Results  Family support workers agreed with each other – ICCs between (>.80 is excellent)  Family support workers agreed with correct ratings (84% accurate)  Workers with an FD credential were more accurate than those without

FD Workflow Pilot  Goals  Test the CFSA-2 in the field  Test a common intake and workflow for family support  Identify key points to assess readiness  Facilitate goal setting and family support work

FD Workflow Pilot  Successes  Consistency is good!  CFSA-2 well-received  Process facilitates goal setting  Challenges  Time to administer  Identifying process for administration (setting appointments vs first visit)

Next Steps  Refine processes  Workflow, common intake, referrals  Fidelity monitoring protocols  Scientific evidence  Submit Reliability Study for publication in Journal of Research on Social Work  CFSA-2 implementation  Develop and provide training on the CFSA-2  Measure family progress on the CFSA-2

Standards of Quality for Family Strengthening & Support Developed by the California Network of Family Strengthening Networks Adopted by the National Network of Family Support and Strengthening Networks

Data from 22 Family Resource Centers by Section Family Centeredness Valuing and recognizing families as integral to the Program Family Strengthening Supporting families to be strong, healthy and safe, thereby promoting their optimal development Embracing Diversity Acknowledging and respecting families’ diversity, supporting their participation in a diverse society, and engaging in ongoing learning about and adaptation to diversit y Community Building Contributing to building a strong and healthy community by facilitating families’ social connections, developing their leadership skills, and collaborating with other Programs Evaluation Looking at areas of Program strength, as well as areas for further development, in order to guide continuous quality improvement and achieve positive results for families

Quality Indicators

Overall Data from 22 Family Resource Centers Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 3%6%24%34%33%

A.1 Program encourages families to participate in program development and implementation. A.2 Program is accessible and welcoming to families. A.3 Program conducts outreach to families and sustains constructive relationships with them. A.4 Program models family centeredness with its staff members and in its administrative practices. Family Centeredness Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 5%27%45%23% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 2%12%52%34% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 23%48%29% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 9%36%55%

B.1 Program recognizes and affirms families’ strengths and resilience and is responsive to their concerns and priorities. B.2 Program enhances families’ capacity to support the healthy cognitive, social, emotional, and physical development of their family members. B.3 Program recognizes families as significant resources for their own family members and each other. Family Strengthening Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 7%23%33%37% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 2%16%34%48% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 2%36%32%30%

C.1 Program acknowledges and respects the diversity of the families, including their cultural traditions, languages, values, socio-economic status, family structures, sexual orientation, religion, individual abilities, and other aspects. C.2 Program enhances the ability of families and staff to participate in a diverse society and to navigate the dynamics of difference. C.3 Program engages in ongoing learning and adaptation of its practices to address diversity. Embracing Diversity Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 32%34% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 7%14%29%25% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 5%45%18%32%

D.1 Program is involved in, and engages families in, the larger community building process. D.2 Program supports the development of community-based leadership. D.3 Program builds collaborative relationships with other organizations to strengthen families and communities. Community Building Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 2%9%27%21%41% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 9%5%23%45%18% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 5% 27%63%

E.1 Program collects and analyzes information related to program participation. E.2 Program collects and analyzes information related to program quality. E.3 Program collects and analyzes information related to program outcomes. E.4 Program demonstrates that it incorporates evaluation as a core component of programming. Evaluation Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 5%45% 5% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 26% 27%14%7% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 22%32%36%5% Minimum Quality Not Yet Addressed Approaching Minimum Quality Meets Minimum Quality Meets Minimum & Approaching High Quality Meets Minimum & Meets High Quality 37%33% 12%9%

Next Steps Prioritizing your top 5 potential action items Completing missing data items

Potential Action Items Please prioritize your TOP 5 goals. 1.To be open (increase hours of operation) full time, 5 days, maybe 1 weekend day, to support those who work during the week (A.2) 2.Implement a formal intake process, utilize a method of assessment to help families ID their resources/strengths to handle a crisis (B.1) 3.Offer programming specific for working males in the community. (B.3) 4.Have parents facilitate our monthly parent engagement meetings instead of staff. (B.3) 5.Educate Marketing Committee on diversity of our community so marketing material reflects the trends in the diversity of the population served. (C.1) 6.Redevelop advisory committee to represent diversity of population served. (C.1) 7.Community news bulletin as a component of a social media campaign. (D.1) 8.Provide opportunities for families to participate in forums that provide information on topics such as educational rights, disability rights, etc. (D.2) 9.Include analysis of data in periodic Manager Retreats and planning meetings (E1) 10.Going forward, staff members will receive training on incorporating evaluation as a core component of training. (E.4)

Missing Data Items B.1.2 Where are we on the continuum? How do we do it? ▫Minimum Quality Indicator: Program engages families to identify their concerns, priorities, and resource needs. It links families with service providers, informal supports, or other families to address them. ▫High Quality Indicator: Program implements a formal process to gather information about families’ concerns, priorities, and resource needs. Program partners with families to set goals. It formally facilitates families’ access to services and activities, and has a system to provide them with the follow-up support. E.2.1 Where are we on the continuum? ▫Minimum Quality Indicator: Program utilizes the Standards of Quality for Family Strengthening & Support Program Self-Assessment Tool and other appropriate program assessment tools. ▫High Quality Indicator: Program conducts an annual self-assessment utilizing the Standards of Quality for Family Strengthening & Support Program Self-Assessment Tool and other appropriate program assessment tools. Program analyzes results to inform program planning efforts and makes appropriate modifications.

Questions?