Management Issues in System Development Brandon Lewis Aaron Caracci Jenna Todd

Introduction  How should IS staff be managed?  How can systems be implemented successfully?  How can legacy systems be improved?  How can systems benefits be measured?

Managing the IS staff:  Recruiting – finding people with the right skills and then providing them with incentives and work culture.  Designing motivating work – UPS case study Redesigning the job Reduce Turnover

Five Core Job Dimensions (Figure10-3)  Skill Variety  Task Identity  Task Significance  Autonomy  Feedback from the job  This chart provides employees with motivation through meaningful work

Successful Systems Implementation:  Change Management – the process of assisting people to make major changes in their working environment Example: introduction of new computer system  People Involved in a change project: Sponsor – initializes the change Change Agent – implements the change Target – people affected by the change

Improvement of Legacy Systems:  The first question that must be asked is to “replace or not replace?”  If the decision is to improve the system then restructure options are as follows: Evaluate Compile the program Clean-up Reformat Minimize overhead Rationalize

More options for improving a legacy system:  Reengineer the System  Refurbish the System  Rejuvenate the System  Replace with a Package or Service  Rewrite the System

Measuring Systems Benefits:  Distinguish between the different roles of systems  Measure what is important to management  Assess investments across organizational levels

Distinguish between the different roles of systems:  Help other departments – support systems to increase organizational efficiency  Carry out a business strategy - eg. CAD systems that customers and suppliers can use to design vs support systems that are used by customers  Systems can be sold as a product or service – eg. Web-based systems

Measure what is important to management:  Customer Relations CRM  Employee Morale Keeping employees happy  Cycle time Project efficiency by saving hours and beating competitors

Assess investments across organizational levels:  Organization Levels: Individual Division Corporation  Three dimensions of an IT investment: Economic Performance Payoffs Organizational Processes Impacts Technology Impacts