EU – IST CONTRACT Project IST CONTRACT Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / th May 2007

EU – IST CONTRACT Project CONTRACT use cases

April 2007 EU IST CONTRACT 3 CONTRACT use cases Three contractual Use Cases Dynamic Service Procurement in Car Insurance Industry (Y’ALL, Netherlands) Aerospace Aftermarket (Lost Wax, UK) Web-administrated System of Certification Technology (Certicon, Czeck Republic)

April 2007 EU IST CONTRACT 4 Y’ALL: Dynamic Service Procurement in Car Insurance Industry. CarRepairGrid Actors: Insured (peoples, legal entities) Insurance companies Repair companies Lawyers, Towing companies, Medical Doctors, … Insured objects Events: Accidents Repairs Claim settlement European initiatives: Harmonization Law Fraud detection (e.g. 3-7% uninsured)

April 2007 EU IST CONTRACT 5 CarRepairGrid: Challenge Context: Repair damaged cars Negotiation between insurance and repair company Speed, Price, Quality Method of repair, Selection of material,Paint, Coalition Now: negotiation by hand long term (yearly) Challenge: Automated negotiation short term (every claim) Include SLA

April 2007 EU IST CONTRACT 6 CarRepairGrid: actors Negotiate between insurers and repairers Speed Price Quality CarRepairGrid mediates between: –Customer –Insurance Company –Repair Company Method of repair Selection of material Paint Coalition Car Repair = repair/replace + (re)paint + test

April 2007 EU IST CONTRACT 7 CarRepairGrid: Process View (‘default process’) CustomerDamage SecureRepair CompanyInsurance Company report damageasses & delegate repair intake request proposals send proposal judge & select RC get car & repairtransport car send invoicejudge invoice send invoice get invoice, pay, handle invoice with customer deliver carget car evaluate repair customer might have to pay part of the bill, for repairs not covered by insurance damage report should be complete and accurate

April 2007 EU IST CONTRACT 8 CarRepairGrid: Repair Contract Parties Insurance Company (1) Damage Secure (1) Repair Company (N) Service Damage Secure selects the appropriate Repair Company for a car repair on behalf of the Insurance Company Repair Company repairs a car of an Insurance Company’s Customer ContextCar repair, insurance settlement Main parametersPrice, time, vicinity, quality of repair, type of repair EstablishmentInitiated by the Insurance Company, brokered by Damage Secure TerminationFinishes after Repair Company delivers repaired car in accordance with Insurance Company’s requirements

April 2007 EU IST CONTRACT 9 Lost Wax: Aerospace Aftermarket New business model for Aerospace Industry: Airlines buy a service from engine manufacturer. Maintenance becomes main business for manufacturer. Complex and customised requirements. Either party may wish to change contract. Contracts worth millions of Euros and last several years.

April 2007 EU IST CONTRACT 10 Actors

April 2007 EU IST CONTRACT 11 Parts Supplier Operator System/Resource View Facility System Asset Manufacturing Facility Warehouse Engine Manufacturer Skilled Resources Engine PoolModule Pool Scheduled Events Module Repair Facility Aircraft Engines Routes Unscheduled Events Overhaul Facility

April 2007 EU IST CONTRACT 12 Process View Land aircraft Schedule maintenance Operator Engine ManufacturerParts Manufacturer Remove engine Replace with engine from pool Operates Aircraft Monitors Engine Health Indices Inform Operator maintenance is required Repair/refurbish engine modules Supply parts

April 2007 EU IST CONTRACT 13 Aftercare contract Parties Operator (N) Engine Manufacturer (1) Parts Manufacturer (N) ServiceSwap Out Engine, Monitor Engine Health, Handle Unscheduled Event Context Parts supply, Third-Party Overhaul Facility, Overhaul Facility, Logistics (currently fixed) Main parametersdate, flight data, engine health indices, overhaul & module repair facilities EstablishmentInitiated by the Operator, brokered by the Engine Manufacturer TerminationEnd of defined time-period (contract exists throughout life of model)

April 2007 EU IST CONTRACT 14 Certicon: Web-administrated System of Certification Technology PARTICIPANTS International Owner of the Certification Idea National Licensee Sub-licensee(s) Test Centres Test Room Operators Testers Candidates Test Rooms Mobile Test Rooms Software Platforms Test Base Test Sessions EQUIPMENT EVENT Suppliers Licensees Consumers

April 2007 EU IST CONTRACT 15 Certicon: Modular Certification Testing Test Centre Candidat e Test Room Operator Tester National License e Accreditation Certification Programme Administration Supervising Marking Hosting Certification Testing

April 2007 EU IST CONTRACT 16 Opportunities for Electronic Contracting Negotiation of inter-supplier contracts currently very time consuming  longer-term static contracts used agents negotiating on behalf of individual suppliers respecting their preferences and constraints Testing of individual candidates currently very limited choice  low number of non-institutional candidates on-demand test-session generation based on customer requirements Monitoring of the quality standards tester success rate test room overloading

April 2007 EU IST CONTRACT 17 State View Received Application Enrolled TestedEvaluated Registered Application Rejected Payment received No payment Session cancelled Deadline passed Exam Cancelled Concluded Session aborted Refunded Contract Aborted Refund deadline passed Application incorrect or no capacity Application accepted Cancelled by either party Start Application sent Test started Result announced Recorded Grade awarded Incapable to evaluate Application resent Happy path Test in Progress Test completed

April 2007 EU IST CONTRACT 18 Certification Test Contract (2.2.1) Parties Candidate (N) Test centre (1) ServiceCertification testing = test facility provision + test marking Contextaccreditation contracts, certification programme enrolment Main parametersdate, place, module, SW platform EstablishmentInitiated by the Candidate, brokered by the Licensee Terminationfinishes after the test is marked and recorded

EU – IST CONTRACT Project END