LENDER BRIEFING – Q November 22,

Safe Harbor Statement 2 The Risk Factors contained in the Company’s latest annual report on file with the U.S. Securities and Exchange Commission are incorporated herein by reference Please treat all information not publicly disclosed as Company Confidential ©2011 Aspect Software, Inc. All rights reserved.

Meeting Agenda 3  Q3’11 Financial Performance  Investor Questions & Answers Company Confidential ©2011 Aspect Software, Inc. All rights reserved.

Q3’11 in Review 4  Q3’10 Pro Forma Revenue was $129.9M  Q3’11 revenue results were above Q3’10  Total revenue of $135.1M exceeded Q3’10 by $5.2M or 4%  Product revenue of $34.3M exceeded Q3’10 by $2.5M or 8%  Americas exceeded Q3’10 by $3.5M or 23%  LATAM exceeded Q3’10 by $0.6M or 25%  EA was below Q3’10 by $0.3M or 4%  APAC was below Q3’10 by $1.3M or 17%  Professional Services revenue of $25.1M exceeded Q3’10 by $1.8M or 8%  Americas exceeded Q3’10 by $1.0M or 11%  LATAM was below Q3’10 by $0.4M or 52%  EA exceeded Q3’10 by $0.4M or 9%  APAC exceeded Q3’10 by $0.2M or 15%  MPS exceeded Q3’10 by $0.6M or 8%  Maintenance revenue of $75.7M exceeded Q3’10 by $0.9M or 1%  Americas exceeded Q3’10 by $0.2M  LATAM exceeded Q3’10 by $0.8M or 41%  EA exceeded Q3’10 by $0.1M or 1%  APAC was below Q3’10 by $0.2M or 4%  Pro Forma EBITDA of $45.9M (34% of revenue) exceeded prior year by $1.7M or 4%, primarily due to increased revenue, partially offset by increased operating costs.  Cash Collections were below Q3’10  Collected $122.3M vs. Q3’10 of $134.4M (9% below Q3’10)  Ending cash balance of $137.3M vs. Q3’10 Pro Forma of $73.1M  Free cash flow of $6.9M vs. Q3’10 of $25.5M ©2011 Aspect Software, Inc. All rights reserved. Note: Q3’10 includes Corsidian on a Pro Forma basis for revenue and EBITDA.

Consolidated P&L – Q3’11 ($’s in millions) 5 Company Confidential ©2011 Aspect Software, Inc. All rights reserved.

Investor Questions & Answers

Finance Appendix

Pro Forma EBITDA as a % of Revenue ($’s in millions) 8 ©2011 Aspect Software, Inc. All rights reserved. Note: Q1’10 includes MPS/Quilogy pre-acquisition revenue of $0.6m. FY’10 and Q1-Q2’11 includes Corsidian pre-acquisition revenue.

Revenue by Type and Theatre ($’s in millions) 9 Company Confidential ©2011 Aspect Software, Inc. All rights reserved.

New Customer Product Revenue ($’s in millions) 10 Q3’09 YTD New Customers 63 $5.9M Q3’10 YTD New Customers 57 $4.8M Company Confidential ©2011 Aspect Software, Inc. All rights reserved. Q3’11 YTD New Customers 62 $7.0M Note: Q1’09 - Q2’11 excludes Corsidian on a Pro Forma Basis for Revenue.

Annualized Quarterly Revenue Per Employee ($’s in thousands) 11 Q1Q2Q3Q4 Notes: (1)Headcount calculation represents 4:1 reduction to reflect India employees given cost differential compared to US (2)2008 and 2009 exclude Quilogy (3)Q1’10 includes MPS stub period ($0.6m) Q2’11 excludes Corsidian on a Pro Forma Basis. Company Confidential ©2011 Aspect Software, Inc. All rights reserved.

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