Risky Jannoret Estevez Housekeeping Supervisor, Renaissance Boston Waterfront

BEST Corp. Hotel Training Center Over 30 Hospitality Partners Public and Private Funders Community Organizations Unite/Her e Local 26 Hospitality Workers Union A strong workforce development partnership builds a strong community.

GBHE / LOCAL 26 MEMBER BENEFITS Medical - Tufts Health Preferred Provider Organization (PPO) Network Disability - Guardian Life Insurance Company of America Dental - Delta Dental PPO Plus Premier Education & Training - BEST Corp. Hotel Training Center Prescription Drug - Caremark Rx / Tufts Health Plan Vision - Davis Vision Life Insurance - Guardian Life Insurance Company of America Legal - Regan Associates Employee Assistance - Modern Assistance Programs, Inc. Housing Assistance - Administered by the GBHE Trust Office Adoption Assistance - Administered by the GBHE Trust Office Defined Pension Plan - Administered by the GBHE Trust Office

BEST Corp. trainees BEST Corp.’s services are a benefit offered to Local 26 hospitality employees: Over 5,500 workers 60% are non-native English speakers with more than 89 dialects spoken 50% have high school diplomas or less Over 70% have dependents on their benefit plan Participants who seek pre- employment training come from diverse backgrounds: U.S. born and immigrants with or without hospitality experience.

Desire for career advancement Seeking better employment U.S. citizenship Improved English skills Current hotel workers Members of Local 26 and their dependents Receiving benefits Unemployed & under employed seeking entry to hospitality industry Personal enrichment goals Hospitality industry training programs: Room Attendant Culinary skills Professional Server Professional Guest Service TIPS, Food Safety Citizenship classes English for Hospitality Levels 1-5, literacy, pronunciation. Passing citizenship exam Receiving citizenship Improving English fluency (advance in SPL) & literacy Job placement and retention (3, 6, 12 months) Promotion or lateral move to more desirable position Increased income through higher wages or more hours worked Industry-specific certifications Pre-GED, GED, and college prep Computer skills Improved computer skills (advance in class level) Advancing levels, earning GED, or entering college BEST Corp. provides individuals the education, skills and training to excel in the hospitality industry and in their personal lives These individuals…with these needs…to achieve these outcomes…receive these programs… Greater success in the hospitality industry and in their personal lives Throughout, BEST Corp. provides individual assessment, coaching, referrals, support, and follow-up

English for Hospitality

Computer and Technology Skills

Professional Guest Services

Basic Culinary Skills Micros Training

Professional Food Server

Room Attendant Training

All skills training classes include a component on ergonomics and body safety.

Olivia Cristobal, Busser, Colonnade Hotel with Jim Stamas, GBHE Board President, ret. and David Colella, General Manager of Colonnade Hotel

Mark Jefferey Cook, Ritz Carlton Khalid Jaouahir Food & Beverage Supervisor, Ritz Carlton Boston Common

“ We want you to succeed, the union wants you to succeed, and BEST Corp. wants you to succeed. I’ve worked in four Boston hotels and if I don’t have a job for you, I’ll call one of my friends at the other hotels to help you find one.” – Chris Forti, Director of Housekeeping, Copley Square Hotel, to Room Attendant graduates who had done job shadowing at his hotel