© 1996-2003 American Student Achievement Institute May be reproduced with proper citation for educational purposes.

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© American Student Achievement Institute

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© American Student Achievement Institute May be reproduced with proper citation for educational purposes.

Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique Qualities of Active Listeners American Student Achievement Institute

ATTENDING Explanation: Providing verbal and non-verbal awareness Skills for Active Listening Examples: Sitting forward Eye contact Nodding head American Student Achievement Institute

PARAPHRASING Explanation: Restating the person’s basic verbal message. Skills for Active Listening Examples: So what I hear you saying is... American Student Achievement Institute

SPEAKER Trying It Out Tell about some success you’ve had recently. LISTENER Practice skills: Attending / Paraphrasing OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

REFLECTING FEELINGS Explanation: Reflecting feelings that have been heard or perceived through cues. Skills for Active Listening Examples: You’re feeling ___. It makes you (feeling) that... American Student Achievement Institute

PROBING Explanation: Questioning in a supportive way. Ask for more info or clarification Open-ended Skills for Active Listening Examples: What happened after that? Who was there? What did they do? How did that work? American Student Achievement Institute

SPEAKER Trying It Out What is the biggest challenge of being an educator? LISTENER Practice skills: Paraphrase / Reflecting Feelings / Probing OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

SELF DISCLOSURE Explanation: Sharing relevant personal information Skills for Active Listening Examples: I had a similar experience... I’ve been through something like that... That happened to me once too... American Student Achievement Institute

CHECKING PERCEPTIONS Explanation: Finding out if interpretations are accurate. Skills for Active Listening Examples: It seems to me like you’re pretty ____. So, you were taking some risks when you... American Student Achievement Institute

BEING QUIET Explanation: Giving the other time to think as well as to talk Skills for Active Listening Examples: Count to yourself. American Student Achievement Institute

SUMMARIZING Explanation: Bringing together in some way experiences and feelings. Skills for Active Listening Examples: You told off the teacher and now you’re scared... You’re feeling on top of the world because you got an A! American Student Achievement Institute

SPEAKER Trying It Out Role play: Student seeing report card (sad or happy) LISTENER Practice skills: Checking / Quiet / Summarizing OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique Qualities of Active Listeners American Student Achievement Institute

© American Student Achievement Institute May be reproduced with proper citation for educational purposes.