1 © 2008 Venable LLP Web 2.0: Legal Issues of Social Networking and Media Platforms Jeffrey S. Tenenbaum, Esq. Venable LLP Colorado Springs, CO March 8, 2010

2 © 2010 Venable LLP Brief Summary of How Organizations Are Leveraging On-line Social Media - What is on-line social media? - Current trends in use of social media Legal Issues – “Similar Issues, New Platforms” (1) Entity use of on-line social media platforms - Defamation, IP, Privacy, Advertising, Antitrust, Tax (2) Employee use of on-line social media platforms - Workplace Environment, Recruiting/Hiring, Privacy, Developing Policy (3) Third-party use of on-line social media platforms Agenda for Today *Certain images used in PowerPoint are for research purposes only.

3 © 2010 Venable LLP What Is On-line Social Media? (1) social networks – facebook, myspace, (2) media repositories – youtube, (3) blogs and microblogs – twitter (4) wikis – wikipedia, medpedia, sidewiki

4 © 2010 Venable LLP Current Trends and Potential Benefits of On-line Social Media (1) On-line Member Networks (2) Real-time Customer Service (3) Interactive Contests or Promotions (4) Collaborative Educational Opportunities (5) Virtual Campaigns (CDC campaign badge)

5 © 2010 Venable LLP Entity Use of Social Media Platforms Defamation Act of harming reputation of another through false statements to a third party Comments made by others can be attributed to the organization example, Cisco Systems suit

6 © 2010 Venable LLP Entity Use of Social Media Platforms Defamation How to Avoid –Federal Communications Decency Act - § 230 –Utilize disclaimers and terms of use –Enforce a take-down policy –Refrain from commenting on third-party posts –Consider available screening capabilities for third- party hosts

7 © 2010 Venable LLP Avoid Trademark Misuse –Seek permission –Be especially careful in commercial context –Avoid using other’s trademarks in search terms, domain names, or user names Entity Use of Social Media Platforms IP Issues

8 © 2010 Venable LLP Entity Use of Social Media Platforms IP Issues Be Mindful of Copyright Ownership –Who owns work on social media? –Work-made-for-hire doctrine, written assignments of rights –Licenses: written licenses, click-wrap licenses, implied licenses Protecting Own Intellectual Property Rights –Monitor for misuse –Use clear placement of appropriate symbols - ©, ®, ™

9 © 2010 Venable LLP Entity Use of Social Media Platforms Misleading Advertising FTC Guidelines – Testimonials in New Media –Applies when (1) “endorsement” and (2) “connection” –Blogger and entity liability –Entity doesn’t have to request endorsement –Includes social media and network marketing Cross-over to FDA Regulation –Unsubstantiated representations

10 © 2010 Venable LLP Entity Use of Social Media Platforms Antitrust Communications prohibited under the antitrust laws are similarly prohibited on social media platforms In addition, assume anything written will be read in the worst possible light by antitrust enforcers – for example, Whole Foods CEO Mackey’s message board posts Penalties for (1) corporation, (2) individual, and (3) association

11 © 2010 Venable LLP Entity Use of Social Media Platforms Antitrust How to Avoid –Implement a written antitrust statement or policy that is easily visible to users –The statement should prohibit discussions of: prices or pricing systems, market allocation, margins, inventory levels, reduction of output, or statements that could be seen as encouraging boycott of vendor, supplier, or competitor –Monitoring and Enforcement

12 © 2010 Venable LLP Entity Use of Social Media Platforms Privacy Remain aware of the collection and use of personally identifiable information –Available notions (or rights) of privacy still recognized across on-line social media –Consider use of privacy notices describing data collection and use –Remember to obtain or seek consent when necessary –Be mindful of privacy policies and practices of third-party platforms for / operators of social media networks

13 © 2010 Venable LLP Employee Use of Social Media Platforms Workplace Environment Issues Use is likely inevitable. So, avoid “head in sand” approach Develop social media policy that addresses permissible use while guarding against legal risk Risks: –Attribution to Entity –Release of Confidential Information –Harassment –Loss of or Damage to Proprietary Rights

14 © 2010 Venable LLP Employee Use of Social Media Platforms Workplace Environment Issues "the fact that the electronic bulletin board may be located outside of the workplace… does not mean that an employer may have no duty to correct offsite harassment by co-employees. Conduct that takes place outside of the workplace has a tendency to permeate the workplace." Blakey v. Continental Airlines, 751 A.2d 538, 549 (NJ 2000)

15 © 2010 Venable LLP Employee Use of Social Media Platforms Recruiting/ Hiring Can you investigate potential employees using social media? –YES, but… (1) make sure employees cannot claim employment discrimination on prohibited factor (2) review social networking sites in a systematic manner (3) remain aware of privacy rights

16 © 2010 Venable LLP Employee Use of Social Media Platforms Limitations Limits on investigative powers of employers –Certain jurisdictions prohibit adverse employer action for off-duty activities –Fair Credit Reporting Act

17 © 2010 Venable LLP Employee Use of Social Media Platforms Developing Policy Consider Rules for Collaboration Involving Interactive Forums Outline Best Practices for Publishing Material on Social Media Prohibit Use of Inappropriate On-line Names/Identifiers Identify Limits on Acceptable Use of Company Resources

18 © 2010 Venable LLP Questions?

19 © 2010 Venable LLP contact information Jeff Tenenbaum, partner t f

20 © 2010 Venable LLP the road ahead for ABC CORPORATION