A Practical Solution to the Challenges of Mobile Access The Power Interface Adam Cheyer VP, Engineering Dejima, Inc.

Challenges of Mobile Access People need direct access to critical information. - Fast, simple information access at the right time is priceless o Querying information o Updating information BUT Mobile Access is Hard: - Bandwidth is slow over wireless or modem connections - Laptops are slow to boot up and connect when on the road - Disk sizes of mobile devices are limited compared to the information source - Screen sizes of PDAs are restricted compared to desktops Navigating complex applications and data under these conditions is painful.

Dejima Direct™ enables users to directly access critical information using your own words -Text input: and wireless messaging -Speech: over any phone -GUI: complements and accelerates a web-browser or application interface Benefits: -Nothing to learn: no command language to memorize -Low bandwidth and screen requirements: a lot of information conveyed in a few characters -Fewer steps: accomplish your goal in one precise request rather than drilling many levels into an app The Dejima Solution

Show opps closing this qtr gt $100k Sending… To: Subject: Dejima Direct SFA for Salesforce.com Requests written in one’s own words are all that is required to access salesforce.com data and transactions: –Data Accounts Contacts Opportunties Activities (Events, Tasks) –Transactions Create Edit Report Request

Subject: RE: Show my opps closing this qtr gt $100k Dejima Direct SFA searched for OPPORTUNITIES with: Owner: Adam Cheyer; Close Date: 04/01/02-06/30/02; Amount: > $100,000.00; 2 matching opportunities: Opp Name: Widgets for Acme Account: ACME, Inc. Stage: Negotiation/Review Close Date: 06/22/02 Amount: $115, Dejima Direct SFA for Salesforce.com Requests written in one’s own words are all that is required to access salesforce.com data and transactions: –Data Accounts Contacts Opportunties Activities (Events, Tasks) –Transactions Create Edit Report Response

Requests written in one’s own words are all that is required to access salesforce.com data and transactions: –Data Accounts Contacts Opportunties Activities (Events, Tasks) –Transactions Create Edit Report Request Your request: [___________] GO Accounts ContactsEvents OpportunitiesTasksHelp $ ? Dejima Direct SFA [change opp D] GO change opp DC – BlackBerry 5810 stage to negotiation review Dejima Direct SFA for Salesforce.com Command & Control via the wireless web

Requests written in one’s own words are all that is required to access salesforce.com data and transactions: –Data Accounts Contacts Opportunties Activities (Events, Tasks) –Transactions Create Edit Report Response Your request: [___________] GO Accounts ContactsEvents Opps TasksHelp Dejima Direct SFA Log Out You Requested: change opp DC – BlackBerry 5810 stage to negotiation review Update Successful. Here is the current information: Opp Name: [DC – BlackBerry 5810] Account: [Digital Convergence] Amount: [$800,000.00] Close Date: [09/10/02] Command & Control via the wireless web Dejima Direct SFA for Salesforce.com

Dejima Direct™ SFA (Sales Force Automation) -Device-independent Direct Access to Salesforce.com -Supports wireless and wireline , wireless and wireline web -Co-marketed by Research in Motion and Salesforce.com Dejima Direct™ Wireless Access -Carrier-grade Direct Access consumer portal product -Supports Short Message Service (SMS), WAP and web -Horoscope, weather, local news, world and sports news, lottery, horse racing, restaurants, hotels, cinema, events, shopping, etc. Dejima Direct™ Telematics -Carrier-grade Direct Access to consumer information -Speech-enabled telephony modality -Restaurants, traffic, weather, news, financial information, etc.

Dejima Direct™ 100% java-based any device, any modality access solution to services, and … command & control of applications

adaptive agent-oriented software architecture (AAOSA™) Agent: A simple, independent, adaptive, claim- based message-driven software component that encapsulates a real-world semantic category or item. An agent communicates and collaborates with other agents to solve problems. Sub-network: Used to group the functionality of agents. Re-usable. Links: Connection between up-chain and down- chain agents, through which agents exchange messages.

The Power Interface example: a financial agent network Gimme a chart for IBM. Intermediate XML Output:

1.Dejima Direct eliminates the complexity of accessing information and its related costs. 2.Dejima Direct transforms users into power users at no additional equipment or learning cost. 3.Dejima Direct generates productivity gains for the enterprise and increased revenue per user for the service provider. 4.Dejima Direct leverages the stickiness of , wireless messaging, web and speech interface modalities to enable the delivery of needed information to the user. 5.Dejima Direct creates brand differentiation by associating an information request and delivery service with a powerful new user experience. TM Benefits of Dejima Direct TM

Salesforce.com user? Sign up for a free 30 day trial of Dejima Direct SFA for Salesforce.com at For other information: John Deitz VP, Business Development Dejima, Inc. Ph: Contact Dejima