mLearning: A Sprint or Marathon? Critical Considerations mLearn Con 2013 Session 905

Cara Boggs Senior Instructional Designer Frank Meister Program Manager Federal Reserve Bank of Chicago

Agenda Background Initial Lessons Learned Brief Demo Current & Future Plans Critical Considerations Question & Answer

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks across the United States that, together with the Board of Governors in Washington, D.C., serve as the central bank for the United States. Background

Our Department IT Training Department Internal Consultant to Departments Provide Targeted Training Services Focus: Improving how people perform work with Technology Online, Instructor-led, Performance Support

LMS lacks mobile support Significant controls for acquisition of software services Established BlackBerry user base Complex information security Our Environment

Adopted eLearning Studio Present Began iPad Workshops Adopted mSync Began Publishing Monthly App Reviews Our History Conducted BlackBerry Pilot Began iPad Pilot Deployed iPad App Established Department Opened Training Facility Hired Instructional Designer Acquired BlackBerry training videos

Our Initial mLearning Pilot

Initial Lessons Learned Converting PC courseware to Blackberry device is difficult Existing infrastructure was not geared toward learning management Technical development competencies with mobile were insufficient Opportunities with mLearning are greater than deploying PC courseware

2010 – Emerging Technologies Evaluating tablet devices User base completely new to iOS Provide standardized training Reduce resource requirements for support iPad Project Opportunity

LMS “ Lightweight LMS” eLearnin g Studio Cloud-based authoring Technology Overview

mLearning Authoring & Deployment DEMONSTRATION

Integrated Issues Tracking Multiple authoring environment Flash and Mobile output Multiple authoring environment Flash and Mobile output

Complex or simple menu Step-by-step building

A variety of pre- formatted templates to support different types of content

WYSIWYG HTML5 editor

Media library for videos, images, & audio Supports use of tags (words associated with items for quick sorting)

Opportunity Deployment to 3 different outputs

Sync – Upload SCORM

Sync – Assign Content

21 4. Progress is shared back with light- weight LMS 2. Selects & downloads content of interest 1. Installs mLearning app 3. Views content locally End User Experience

iPad Workshops

iPad App Reviews

Future Plans

Technology Opportunities Design Readiness Critical Considerations

Technology Considerations Type of mobile devices required to support Content management & maintenance Information security & access Managing and monitoring users Appropriate deployment option(s) HTML 5 Native mobile app App wrapper

Design Considerations Streaming or storing video content Corporate standards Organization of content User interface and interactions with content Competencies of current design staff Identified limitations (e.g. data limits, device variations) Measurement and evalaution Integration of social media

Implementation Considerations Pre-deployment testing Technical support Technical limitations (e.g. data limits, device and screen variations) Measurement and Evaluation Monitoring and Reporting

Readiness Considerations Executive sponsorship Technical infrastructure and support Technology standards Marketing and awareness Staffing and competencies Additional supporting elements (e.g. user groups, informal/formal programs)

Cara Boggs Caraboggs Frank Meister fmeisterchicago Contact Information