State of Florida Department of Management Services (DMS) Division of Telecommunications (DivTel) Mobile Communication Services (MCS) April 10, 2012

2 Scott Stewart, Interim Secretary Department of Management Services Welcome and Introductions

3 Contracts and Service Description Network Integration Business-to-Business Process Migration Plan and Strategies Service Plans and Pricing Q & A Agenda

4 State Agencies Local Governments (Cities & Counties) Educational Institutions (Schools, Universities, and Community Colleges) Eligible Non-Profit Organizations Water Management Districts Eligible for E-rate Funding Institutions Customers (Existing and New)

5 AT&T Mobility (Contract No. DMS-10/11-008A) Sprint Solutions (Contract No. DMS-10/11-008B) Verizon Wireless (Contract No. DMS-10/11-008C) New Contracts

6 The Mobile Communication Services (MCS) contracts will replace the following wireless voice and data contracts: AT&T Mobility Wireless Data Services Contract No. MA4300 Sprint Solutions Wireless Data Services Contract No. DMS-03/ Verizon Wireless Voice Services State Term Contract No Verizon Wireless Data Services Contract No. MA4974 Western States Contracting Alliance (WSCA) Old Wireless Voice and Data Contracts

7 MFN and Internet Connectivity

8 Non-MFN Customer Connectivity Two Options

9 Two Primary Options for Purchasing Through Individual Employee –contracts provide discounts on personal accounts for Florida public employees Through SUNCOM’s Business-to-Business Transactions –purchasing in bulk using automated electronic transactions and account management

10 Business-to-Business Process in Brief

11 Placing SUNCOM Orders Login page contains: Forgotten password process The latest SUNCOM news New user request form Basic user instructions

12 SUNCOM Product Catalog Browse Catalog See what you can do Selection expands available services

13 Available Services Begin the configuration wizard

14 Select Options Breadcrumbs Point & Click Self imposing business rules

15 Configuration Summary Track options View details Reference Account

16 Customer Ordering Capabilities OaSIS Order CapabilitiesWhat it can mean to you… Tag your order with information that means something to you Route to another user or group to review your draft Attach a file for future reference – perhaps an approval letter

17 Add Configuration to Cart

18 Checkout

19 Checkout – Quantity

20 Order Confirmation Same as confirmation

21 Review your Invoice

22 Service Migration –Vendor Accounts to SUNCOM Accounts Plan Migration –Current Mobile Plans to New Contract Mobile Plans New Orders –IP Management Changes to Existing Inventory SUNCOM Invoice –Consolidation of Provider Invoices –Available TXT Downloads OaSIS Process

23 Pricing Voice Services –Florida rates –Nationwide rates –Per-minute rates –Plans

24 Pricing for Voice Services AT&T S PRINT V ERIZON VOICE PER-MINUTE Per Minute Voice Rate 5.4¢ 5.2¢ Nationwide Rate; $2.97 access charge in addition to per minute usage Florida Rate $5.40 minimum charge Nationwide Rate Includes 200 SMS messages

25 Pricing Data services –Per-megabyte (MB) rates –Plans Blackberry/Smartphone Tablet Aircard –Voice/Data combinations

26 Pricing for Data Services Per MB Data Rate 32.4¢ 4.3¢ 10.37¢ $2.97 flat charge in addition to per MB usage $21.60 minimum charge for Blackberry/Smartphone (500MB), $27 minimum charge for Aircards (500MB) AT&T S PRINT V ERIZON DATA PER-MEGABYTE

27 Pricing Other Services –Messaging Per-message rates Plans –Push-to-Talk –Tethering

28 Government employee discounts offered on personal eligible individual-liable service plans Employees will be asked to submit proof of employment (Employee ID card or pay stub) to receive government employee discounts. Government Employee Discounts

29 Government Employee Discounts AT&T Mobility (TBA) –Service plan discount 15% –Activation fees waived –Accessories discount 25%

30 Government Employee Discounts Sprint (Available Today) –Service plan discount 18% –Activation fees waived –Discount applies to new retirees

31 Government Employee Discounts Verizon Wireless (Available Today) –Service plan discount 19% –Activation fees waived –Accessories discount 25% –Discount applies to existing and new retirees

32 Overview of New SUNCOM Mobile Services Three vendors Two ways to buy –Using individual employee discounts –Using SUNCOM’s new business-to-business transactions (no traditional on-line CSA’s) Standard way to use State network and customer closed user groups No interruption in service Great prices

33 Mobile Communication Services Questions and Answers Session

34 Changes to Existing Inventory Manage items in Inventory Select the change action needed from the Item –Instead of an entirely new unrelated form View Inventory by account, service, or organization Filter Inventory information View item order history

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36 Service Migration Data from vendors (vendor accounts / inventory) Associate customers to parent organizations in OaSIS Associate vendor accounts to SUNCOM accounts Populate customer inventory under SUNCOM foundational account

37 MCS Service Migration

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40 New Orders New orders placed in the OaSIS Shop –Select SUNCOM Account –Select Vendor & Options (option dependencies) –Place Items in your Shopping Cart –Place your order Changes to existing lines will be handled in Inventory