Mutare/Avaya Solutions Overview for Rocky Mountain Avaya User Group August 8, 2007 Partnering for Success

Agenda 1. Mutare Background 2..Unified Communications 3. Business Continuity Solutions 4. Customized Solutions

17 Year Developer of Integrated Voice Applications Over 1,000 Applications Premier Member of Avaya’s DeveloperConnection Program –Avaya / Lucent / Octel / VMX Heritage Wide variety of Applications –Classic Integrated Voice Response –Employee Productivity (Unified Messaging) –Call Processing / Workflow Strong International Presence Reputation for Excellent Service and Support Mutare Software

Some Customers

Unified Communications Business Continuity Specialized Solutions Enhanced Messaging Solutions Notification Delivery Escalation Software Solutions to Keep Businesses OPEN! Preparation Communication Migration Customized, Vertical & Services Solutions Automate Processes Improve Service Decrease Costs Delivering Enterprise Communication Solutions Mutare Software

Mutare…Enhanced Voice Messaging Unified Communications Notify Delivery Escalation EVM Demo Enhanced Messaging Solutions Notification Delivery Escalation

NOTIFY Sends notification of new messages (including Caller ID) to any address, digital phone, PDA, etc. Notificatio n Message Length of message and name of sender. Voice message sent as attachment. DELIVERY Copies Voice and Fax Messages to ANY inbox (Exchange, Lotus, GroupWise, etc.) Unified Messaging - EVM

Sends notification of new messages (including Caller ID) to any address, digital phone, PDA, etc. Notification Message EVM Notify

Length of message and name of sender. EVM Delivers Voice and Fax Messages to ANY in box (Exchange, Lotus, GroupWise, etc.) Voice message sent as attachment. EVM Delivery

Notification Setup EVM requires NO DESKTOP SOFTWARE INSTALLATION! Delivery Setup Attachment Format Web Configuration

Mutare EVM Demo

Customize the Visual Look

EVM in an Avaya Enterprise Octel® 200/300 Serenade Octel® 250/350 Aria Intuity™ AUDIX® Avaya Modular Messaging EVM EVM Benefits Unified messaging benefits…NOW! No desktop software deployment Common user experience across all Avaya messaging platforms Facilitates migration from legacy to Modular Messaging environment, at a flexible pace, incl. server consolidation Free migration to Modular Messaging Added benefits in MM environment –Notify for ALL messages (vs. call answer) –Only uses 1 IMAP4 client –Works with ANY system –No desktop client

EVM Benefits with MM Modular Messaging EVM Enhances MM –No desktop software deployment Subscriber choice – MM plug-in or EVM User Interface is the Web –Works with ANY system –Leverages Mobile devices (Blackberry; Treo; Q) –Higher utilization of unified messaging with EVM –Overcomes limitations Only uses 1 IMAP4 client (ideal in environments with over 2,500 subscribers) Provides notification for ALL messages (vs. call answered messages only) –Customizable for specific user requirements Centralized administration EVM

Some Enhancements Delivery Can Be Deactivated Per User Restrict Delivery (Many) SQL Database And Centralized Admin Back Up EVM Systems Single Sign On “Caller ID Name” MM No User MM Password Needed – Super User Account MM Automated Database Update – LDAP To MM MM Automated Voice Message To Users When Installed

Blackberry ® Considerations EVM Notify works with all Blackberry ® models. EVM Delivery –BlackBerry® Enterprise Server software version 4.1 Service Pack 2 –BlackBerry® Device Software 4.2 and later –BlackBerry® Pearl™ 8100 smartphone or BlackBerry® 8800 smartphone

Compelling Return for EVM EVM applications enhance employee productivity… > 80% users report improved productivity! They also provide an easy ROI … –With EVM notify, an employee can save minutes/day not having to check for new messages. –With EVM delivery, the average remote worker saves 15 minutes/day not having to listen to messages over the phone network. –That translates to over 20 saved minutes of phone time per person, per day. At $.05 per minute, this equals $1.00 per day. –EVM costs are typically under $15 / person. BOTTOM LINE: EVM pays for itself and employees get the productivity enhancements!

Modular Messaging Architecture PBX EVM Server W2003 Mutare App(s) SMTP Server Modular Messaging Web Server Existing Customer Infrastructure Database Server MSS MAS EVM

Intuity Architecture PBX Application Server W2K / W2003 Mutare App(s) Database Server SMTP Web Server Workstation Intuity™ AUDIX® Requires Internet Messaging

Alert! Message Escalation Modular Messaging MSS MAS Monitors selected mailboxes according to selected criteria and takes appropriate action when targeted conditions occur –Message over “x” hours old –Message in selected mailboxes –Message from selected person(s) Actions can include: –Send –Copy message to another mailbox –Send text message –Place call –Raise the national security threat level Help desk, call center applications Message Escalation EVM

Mutare Business Continuity Suite Business Continuity Message Mirror Incremental Full Message Archive Migration Solutions Emergency Event Notification Software Solutions to Keep Businesses OPEN! Preparation Communication Migration

MM Enhancements - Message Mirror Message Mirror Modular Messaging System #1 MSS MAS Modular Messaging Backup System MSS MAS Copies messages from System A to System B Performs the delete function as well Uses a database that maps a mailbox number on system A to system B (numbers can be different) Mirror can be performed on selected mailboxes only (Executives, mobile workers, etc) Multiple MAS systems can be backed up to a single MSS Supports business continuity strategies Modular Messaging System #2 MSS MAS MM Enhancements – Message Mirror EVM

MM Enhancements - Message Mirror Incremental Message Backup (LAN Backup Buddy) Modular Messaging System #1 MSS MAS Modular Messaging Backup System MSS MAS Copies last xx hours of messages from primary MSS to EVM server In event of primary system failure, the following would occur: –LAN backup is restored to MM backup system (this creates an image of the primary as of the date/time of the LAN backup. –Messages received since last backup, stored on EVM server are copied to MM backup system, creating a near- real-time copy of the primary MM system. Incremental Message Backup EVM

 Copies messages from one or multiple MM systems to a repository on Client’s network  In addition, a SQL database is updated with details of each message (m/b #; date; time; etc)  Web Search tool provided to for messages retrieval  Used for compliance (SOX) archiving and retrieval  Financial & legal applications Message Archive Modular Messaging System #1 MSS MAS Client Server EVM

Octel® 200/300 Serenade Octel® 250/350 Aria Intuity™ AUDIX® Avaya Modular Messaging Step #1: Prepare mailboxes on MM system (customer) Step #2: Prepare Legacy System - Octel requires OctelAccess Server/LAN Card - Intuity requires Internet Messaging/App Server Step #3: Customer Provides Subscriber List Step #4: Resets passwords on Legacy system(s) Step #5: Copies messages retaining message status (private, urgent, timestamp, etc.) Requirements: 200/ /350 - OAS & LAN Card; Recent Release Loaner equipment for OA Server and LAN Card Intuity – Internet Messaging feature Migration Services – Message Copy Message Migration –“Silver Briefcase” –Avaya partnering with Mutare (Avaya DevConnect) to migrate voice messages from Octel 200/300, Octel 250/350 and INTUITY AUDIX servers to Modular Messaging

Mutare Software Solutions Specialized Solutions MM Password Reset OCtel Forms Message Archive Inmate Inquiry Many, Many Call your Mutare District Manager for more info Customized, Vertical & Services Solutions Automate Processes Improve Service Decrease Costs

Password Reset – MM, Intuity, Octel Subscribers reset their own Web-based Uses network-based verification Various levels of authentication can be included Can unlock mailbox and create random password or allow user to create one Send or report to admin Modular Messaging MSS MAS EVM Password Reset

Octel® 200/300 Serenade Octel® 250/350 Aria Intuity™ AUDIX® Avaya Modular Messaging Application Server Forms Application Messages Application Migration - Forms  Voice Forms - Legacy  Voice forms allow callers to verbally respond to scripted prompts for later transcription.  Voice Forms – NEW  Some data fields can be input through caller DTMF input. These fields can be automatically written to the forms database.  Verbal responses can either be deposited in a voice mailbox, or sent to the transcription agent as an attachment. Forms Database Some responses can automatically be input into database Other responses can be transcribed by an agent into the database

Product Recap  Powerful Message Management Tools…….EVM  EVM is a powerful add-on for MM  EVM can ease the transition from legacy to MM  EVM works with all Avaya Messaging Platforms (Octel, Intuity, MM)  Business Continuity/Migration Services  Mutare can help with moving messages and legacy applications  Mutare helps remove roadblocks associated with migrating  Emergency/Event Notification  Part of Disaster Preparedness plan  Daily usage provides for ROI  Vertical Market and New Custom Solutions  Mutare delivers cost saving, productivity enhancing custom solutions which improve customer service, increase revenues, retain happy employees  Perfect add-ons for MM and MM/OCtel Transitions

Q Q A A & & Contact Information: Linda Collins