What’s New in Maximizer CRM 10 November 2007

Introducing  New product name  New Editions:  Group Edition  Professional Edition  Enterprise Edition

New Product Editions: Brief Comparison DetailsGroup Edition Professional Edition Enterprise Edition Who it’s for Full-featured CRM for small businesses Full-featured CRM for small and medium businesses Advanced CRM for medium-sized businesses # Users1 – Maintenance & Technical Support Maintenance optional, installation support included Maintenance required, priority support included DatabaseSQL ExpressSQL Server Web & Windows Desktop Access Select from Windows desktop and/or Web Access All users get Windows desktop & Web Access Mobile Access BlackBerry, Windows Mobile, Palm, and Wireless Web Access options available

New Product Editions: Brief Comparison (cont’d) DetailsGroup Edition Professional Edition Enterprise Edition SalesStandard Advanced MarketingStandard Advanced Customer Service Standard Advanced Knowledge BaseAdd-on Included Workflow Automation Add-ons KnowledgeSync Lite included + Workflow Alerts

Top 10 New in 1.Web Access 2.Mobile Access with BlackBerry® & Windows Mobile® 3.Sales Enhancements 4.Microsoft Platform integration improvements 5.CanDoGo™ 6.User Productivity 7.Business Visibility & Intelligence 8.Marketing Improvements 9.Security, Administration 10.Architecture built for integration

1. Web Access Improvements  Improved Web Access  via web  New remote, web-based administration

2. Mobile Access  MaxMobile for BlackBerry ® and Windows Mobile ® devices  Access and update contacts, leads, tasks, business appointments, sales opportunities, customer service  Wireless and wired synchronization  Wireless Web Access improvements  Online access: improved search, calendar

3. Sales Enhancements  Territory management  Quote/Order Management  Sales Dashboard

4. Microsoft Platform Integration Improvements  Microsoft Dynamics GP out-of-the-box integration with Accounting Link  SQL Server Express support  SQL Reporting Services support  Vista Gadgets

5. CanDoGo™ – On-Demand Sales & Professional Coaching  Exclusive CanDoGo™ CRM partner  Instant access to sales & business know-how to equip teams to succeed  Authors and experts include Zig Ziglar, Tony Parinello, Andrea Sittig-Rolf, Tom Hopkins, Denis Waitley + dozens more  In-context knowledge in text, audio, video

6. User Productivity  Business Calendar  management (integrated with Outlook)  Daily Dashboard  Task management (Hotlist Tasks)

7. Business Visibility & Intelligence  Improved daily Dashboard view for managers  Support for Microsoft SQL Reporting Services  Support for 90 Degree’s Radius90  Crystal Reports – more reports out-of-the-box  SQL Reporting Services – new reports out-of-the-box  Workflow and Alerts – new pre-configured automated processes

7. Business Visibility & Intelligence  Some out-of-the-box reports:  Opportunity pipeline  Win-Loss-Abandon analysis  Lead summary  Case resolution time  Administration reports  Some out-of-the-box business alerts:  Lead not assigned  Lead not contacted after X days  More than X lost or abandoned by any rep within Y days  More than 14 days overdue for closing  10 or more open cases per assigned staff person  More than X unassigned customer service cases

8. Marketing  Collect data from web forms directly into Maximizer CRM, including any custom fields

9. Security & Administration  Full and read-access security levels for all data types  More control over individual user security rights  Additional administrator role

10. Architecture  Web services architecture  Enables standardized, faster integration  Meta data layer for interface customization  Based on.NET Framework 3.0

Sample Changed Address Book Interface

Top 10 New in 1.Web Access 2.Mobile Access with BlackBerry® & Windows Mobile® 3.Sales Enhancements 4.Microsoft Platform integration improvements 5.CanDoGo™ 6.User Productivity 7.Business Visibility 8.Marketing Improvements 9.Security, Administration 10.Architecture built for integration

Limited Time Offers 1  Up to 40% off upgrade licenses  Up to 40% off additional licenses  Up to 40% off add-on products, including:  MaxMobile for BlackBerry or Windows Mobile devices  Accounting Link for Microsoft Dynamics GP (Great Plains) or QuickBooks  MaxSync for Microsoft Exchange  And more  Only until November 28 th, Discount depends on Maximizer CRM 10 edition. Must have proof of purchase for upgrade offers. Offer available in North America only until November 28, Contact e-reporting.ca inc. for further details.

Thank you! Questions?  Next Steps:  Call e-reporting.ca inc. at or  Remember that all Maximizer CRM 10 launch promotions expire Nov. 28, 2007