IATA World Cargo Symposium 2008 Achievements and 2008 Commitments

World Cargo Symposium 2008: Focus on the Customer What this week has been about Dangerous Goods Perishables ULD and Asset Cargo Outlook Cargo Security Cargo Technology Open Skies Airport & Terminal e-freight Cargo 2000 CASS Air Mail Pharmaceutical LAR

Information Dialogue Efficiency Networking World Cargo Symposium 2008: Focus on the Customer What this week has been about Dangerous Goods Perishables ULD and Asset Cargo Outlook Cargo Security Cargo Technology Open Skies Airport & Terminal e-freight Cargo 2000 CASS Air Mail Pharmaceutical LAR

Information Dialogue Efficiency Networking World Cargo Symposium 2008: Focus on the Customer What this week has been about Dangerous Goods Perishables ULD and Asset Cargo Outlook Cargo Security Cargo Technology Open Skies Airport & Terminal e-freight Cargo 2000 CASS Air Mail Pharmaceutical LAR Action!

So. What Action? World Cargo Symposium 2008 Focus on the Customer: Dialogue to Deliver Simplicity

World Cargo Symposium 2008: Focus on the Customer Customer Action Achievements 2008 Commitments Dialogue to Deliver Simplicity Voice of Customer Survey as input to WCS 2008 Customer Dialogue and Engagement Coordinated approach as a must Customer Focus Group (Strategic) Annual Customer Feedback (Survey) Customer Group at World Cargo Symposium 2009 Communication Plan: Clear Customer value proposition. Customer engaged in e-freight electronic standards.

World Cargo Symposium 2008: Focus on the Customer More online targeted information for better engagement e.g. Voice of Customer: Feedback e.g. e-freight: How it works e.g. Environment: Facts, Position 2008 Commitment IATA Cargo Information Extranet Site

World Cargo Symposium 2008: Focus on the Customer E-freight Action Achievements 2008 Commitments Pilots: 6 locations. 12 docs removed (50-60% of potential paper) Paper-Less: first e-AWB in operation (SIN-AMS) MIP (21 airlines + 13 forwarders) FWB Penetration: 91% in pilots. 44% in industry FWB Quality 18% (rising but low) Pilots: Scale them! The e-freight Handbook. 8 new locations – strong network connectivity MIP: Root Cause Analysis enabling big improvement

World Cargo Symposium 2008: Focus on the Customer Cargo 2000 Action Achievements 2008 Commitments Introduction of Qcargo Renewed cooperation with shippers QCargo Rollout 85% penetration for existing C2K members Customer engagement FIATA engagement

World Cargo Symposium 2008: Focus on the Customer Cargo Security Action Achievements Key stakeholders engaged in Secure Freight 2008 Commitments Practical steps towards Secure Freight Build Vision of 100% Secure Operators on Secure Lanes Roadmap to get there First Steps: Define Basic “Supply Chain Integrity” System Deliver Pilot Voluntary Audit of Secure Operators

World Cargo Symposium 2008: Focus on the Customer Environment Action Achievements Compilation of facts and back up research 2008 CommitmentsFacts: Multi-mode facts + research on IATA Cargo info site Position: Statement: Cooperation, food labels, carbon-labels Action: Root Cause of aircraft CO2 emissions. Priority action Supply Chain Climate Change Group Deliver project benchmarking supply chain CO2 emission

CASS Action Record 14 new CASS in 2007 (Record 12 in 2006) CASS Adoption: e.g. China +227%, HKG +530% Quality Up: Record collection rate: % Unit costs down 47% v 2003 Go for new CASS in major markets: Export: India, Chinese Taipei, Colombia, Israel Import: Australia, Canada, Singapore Domestics: China, USA, Brazil CASS Adoption: Encourage small volume carriers Address billing error rates World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Distribution Action Re-engineered Australia Cargo program - without immunity 2007 Cargo Claims Event + Handbook Implement Indian Air Cargo Program Implement new CIS Rate Program, aligned with changing immunity environment affecting US, EU, Australia Develop claims event & handbook as the supply chain guide. World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Air Mail Action Recognition of the Post Air Waybill number Included in UPU messages “MAL” special handling code Pilot tests Better planning - -develop standard capacity messages - -Post AWB Number use for booking Better tracking - -increase number of POST and Airlines exchanging EDI Better settlement - -Develop standard invoice messages and procedures - -Pilot use of CASS for settlement World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Dangerous Goods Action DG Board Adopted provisions in 50th edition DGR, effective 01 Jan 2009, for e-freight of Dangerous Goods. In conjunction with ICAO DGP and UN Subcommittee enhance multimodal harmonization for DG transportation World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Pharma / Perishables / LAR Action PHARMA: Health care industry support for T&T Task Force LAR and PCR: CITES recognition PERISHABLES::Visuals (e.g. labels) communicating temp ranges LAR: Formal agreement with World Organization Animal Health PHARMA: T&T task force proposal for QMS for Pharma World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Airport Action IATA Airport Action delivered in Top 50 Cargo Airports Promote action to Cargo Executive Summit Collaborate with airports on Cargo Security, Environment (particularly noise) and Customs issues benefiting both airports and tenants (IATA members). World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

Cargo Economic Information Cargo eChartbook developed for Cargo Committee Launch for key decision makers in industry World Cargo Symposium 2008: Focus on the Customer Achievements 2008 Commitments

ULD Action Capital Punishment for ULD Damage! ULD on stock market with Platinum and Gold World Cargo Symposium 2008: Focus on the Customer 2008 Commitments

ULD Action Capital Punishment for ULD Damage! ULD on stock market with Platinum and Gold World Cargo Symposium 2008: Focus on the Customer 2008 Commitments Raise ULD awareness at airline senior level Integrate ULD in Green Agenda (e.g. fuel burn saving) Engage with airports / GHA / Forwarders Define standards of compliance for GHA to change operating environment. Achieved by

Information Dialogue Efficiency Networking World Cargo Symposium 2008: Focus on the Customer What this week has been about Dangerous Goods Perishables ULD and Asset Cargo Outlook Cargo Security Cargo Technology Open Skies Airport & Terminal e-freight Cargo 2000 CASS Air Mail Pharmaceutical LAR Action!