Emergency Transportation Operations (ETO) Plan Wisconsin Department of Transportation Emergency Transportation Operations (ETO) Plan 1

Course Overview ETO Plan Review Adverse Conditions Communication/Coordination Plan Overview Statewide Incident Notification Process (SINP) Overview Regional Incident Management Coordinator (RIMC) Roles and Responsibilities Regional Duty Officer (RDO) Roles and Responsibilities

Course Objectives Provide Operators with a working knowledge of the ETO Plan Explain the Regional Duty Officer role in an ETO response Provide training on how the Regional Duty Officer will respond

ETO Plan Review

ETO Plan Development Initiated to provide a coordinated WisDOT response to emergency events Working with DTSD division directors, bureau chiefs, regional representatives and DSP staff Coordinating with eight ETO workgroups which consisted of multi-disciplinary representatives Effort to incorporate greater accountability through designated roles, performance measures and after action reviews

ETO Response Framework WisDOT Emergency Transportation Operations (ETO) ETO Program ETO Plan Maintenance Training Asset Management Finance/Budget Contracting Performance Evaluation Vulnerability/Mitigation ETO Response Threat Assessment Incident Notification ICS Response Public Information After Action Reviews 6

Major ETO Plan Components Guiding principles: NIMS and ICS WisDOT organizational ETO roles WisDOT specialized ETO-specific positions and roles Emergency response training Performance-based accountability and reporting ETO concept of operations WisDOT ETO response After action reviews (AAR) 7

WisDOT Organizational Chart–Key ETO Roles Secretary’s Office Office of Public Affairs (OPA) WEM/EOC OPA Liaison Division of Transportation System Development (DTSD) Division of State Patrol (DSP) Division of Motor Vehicles (DMV) Division of Business Management (DBM) ETO Personnel* Regional Incident Management Coordinator STOC DTSD Duty Officer ETO Personnel* Trooper IMT Duty Sergeants Communication Centers ETO Personnel* Motor Carrier Staff Technical Staff ETO Personnel* Procurement Specialist Webmaster DBM Duty Officer Technical Staff WEM/EOC DTSD Liaison County/Regional EOC Liaison WEM/EOC DSP Liaison County/Regional EOC Liaison *Typical 8

ETO Plan Integration RESPONSE Detection Threat Assessment Training Plans That Contribute to ETO ETO Response Plan Adverse Conditions Communication//Coordination Plan COOP/COG Emergency Traffic Control & Scene Management Guidelines Regional Duty Officer Guidelines Revised Regional Incident Management Guidelines (RIMC) WisHELP Guidelines Public Information Tool-Kit Activation Inventory and Needs Response Performance Review Recovery and Reimbursement RESPONSE 9

Adverse Conditions Communication/Coordination (ACCCP) Overview

WisDOT ACCCP Overview and Purpose Wisconsin maintains the Interstate through Maintenance Agreements with the Counties Major Storms in Wisconsin, Iowa and Pennsylvania Prompted Documenting Protocols Plan Provides Linkage between WisDOT and Counties Purpose Ensure accurate, consistent, timely communication between WisDOT DTSD, State Patrol and counties Provide communication protocol for county resource request and closing of the interstate Eliminate/minimize confusion by providing up-to-date road information

WisDOT ACCCP Notification Diagram Notification of Event Communication Diagram -Standards adopted by NOAA will be used for State Traffic Operations Center (STOC) notification Advisory Issued when a hazardous event is occurring or has a very high probability of occurrence Advisories describe events that cause significant inconvenience. Warning Issued when a hazardous event is occurring or has a very high probability of occurrence. Warnings advise of a threat to life or property -WisDOT subscription provider contacts counties directly

WisDOT ACCCP Resource Request Diagram -Notification will originate from counties to inform WisDOT that assistance is needed -County staff need to be in early contact with regional maintenance staff and DSP -Situation appears that additional resources WILL make a difference in maintaining operations on interstate -Examples include but are not limited to: -Driver-hours being exhausted and plowing operations may need to halt -Road treatment material is running low -Maintenance issues have exhausted plow reserves -Icing situation worse than the resources in the county can handle

WisDOT ACCCP Interstate Closure Diagram Notice -The initial request may originate from counties or State Patrol -Notice alerts WisDOT to potential Interstate closure -Law Enforcement/Highway Department will deem road impassable and plows will be “pulled”

511 Overview 511 provides real-time traveler information services on the state’s major highways, including the Interstate system Utilizes an interactive voice recognition (IVR) phone system and website Provides incident reports, lane closure information, winter road conditions, and travel times Initially focusing on the Milwaukee area Expanding to Madison and Wausau over the next year Also provides transfers to transit services, State Patrol, County Sheriff Departments, airports, DMV, and other state’s 511 systems Emergency alert feature allows all users (or only users in a targeted area) to hear a special message – i.e. AMBER alerts or emergency weather closures 15

511 Information Content 16

Statewide Incident Notification Process (SINP) Overview

Statewide Incident Notification Process The purpose of the Statewide Incident Notification Process (SINP) is to provide law enforcement agencies and highway departments a mechanism for reporting transportation infrastructure problems and traffic incidents that occur on state-maintained highways Refer to flow chart on next page 18

SINP Flow Chart

Statewide Incident Notification Process The SINP involves the following entities: First Responders Statewide Traffic Operations Center (STOC) WisDOT Primary Contact (RIMC, PDS, County, etc.) Regional Duty Officer 20

Benefits Consistent procedure and service 24/7 One telephone number anywhere and anytime in the state Eliminate tracking of rotational lists and WisDOT jurisdictions Provide better service to local transportation stakeholders Off-load Wisconsin State Patrol dispatchers Better tracking of incidents and needed resources statewide Quicker notification and response Promotes active DTSD presence in the field

Regional Incident Management Coordinator (RIMC) Overview

RIMC Responsibilities Communication Evaluate Response Needs It is expected that RIMCs will respond on-scene to all incidents they are notified of or that they will justify their reasons for not responding Expected on-scene response is a recent, foundational change based on the ETO Plan If a RIMC is unsure as to whether or not they should respond to the incident scene, contact should be made with the reporting agency and ideally with someone that is already on-scene

RIMC Responsibilities Communication (cont.) Coordinate Resources RIMCs have the authority to request additional resources as they deem necessary during the course of an incident Coordinate County Highway Dept Response Determine level of response necessary Assess county’s ability to provide needed services Coordinate response activities during a multi-county response Notify Additional WisDOT Personnel Contact the DTSD Regional Duty Officer for incidents of significant impact

RIMC Responsibilities Communication (cont.) Provide the STOC Status Updates Provide the STOC with regular status updates as an incident progresses Contact the STOC once you have arrived and initially assessed the incident scene or if you decide not to respond on-scene Provide Public Information as Directed RIMCs should contact the Regional Duty Officer anytime the STOC is issuing a press release that requires an on-scene contact At no time should a RIMC speak to the media without first talking to the Regional Duty Officer Serve as SINP Back-Up Contact It is the responsibility of the RIMC to either respond to the incident or to make additional attempts to contact the primary contact

RIMC Responsibilities On-Scene Field Response Arrive Prepared Always respond with proper identification (on your person and on the RIMC vehicle), business cards, and wearing high-visibility safety apparel Follow ICS Report to the Incident Commander upon arrival at the incident scene For larger incidents, report to the Liaison Officer Assess and Monitor Infrastructure Integrity RIMCs have the authority to request law enforcement close a road and/or bridge if they deem it necessary

RIMC Responsibilities On-Scene Field Response (cont.) Oversee Traffic Control and Scene Management Efforts All RIMCs should have a working knowledge of the MUTCD and of WisDOT’s Emergency Traffic Control and Scene Management Guidelines Oversee traffic control and ensure safe working conditions for both motorists and other responders Review emergency alternate routes, when necessary, travel the route to check weight, height, and width clearances and to ensure proper traffic control and signage Maintain situational awareness Remain on-scene to monitor traffic conditions as long as warranted Continue Communication Activities

RIMC Responsibilities Record Keeping / Documentation Maintain RIMC Response Logs RIMC should maintain a time based record of their response to an incident Take photos of the incident and response effort After Action Reviews Participate in Internal After Action Reviews RIMCs should meet with their Supervisor and the Regional Duty Officer, if applicable, to review each RIMC Response Log completed RIMCs’ Supervisors should sign off on each RIMC Response Log completed

Contacting the Regional Duty Officer While on-call a RIMC should consider the Regional Duty Officer to be their acting “Supervisor” RIMCs should contact their Regional Duty Officer: Beyond comfort level Need for resources Becomes an incident of significant impact Incident escalates to a regional response 29

RIMCs and Regional Duty Officers Regional Duty Officers act as management personnel supporting the RIMCs Other positions and processes were in place prior to the RDO positions being formed Determined that a management awareness of commitment and response

Regional Duty Officer (RDO) Overview

Role of the Regional Duty Officer Serve as the single point of contact for their area of operations during an emergency Serve as the DTSD representative in unified command Serve as the liaison to the DTSD Division Operations Director Serve as the Incident Commander, if designated Understand available resources and allocate as required Initiate the WisDOT Internal ETO Response 32

Regional Duty Officer Objectives Coordinate with the appropriate field staff to jointly evaluate the need for regional or statewide response Evaluate emergency situations and determine if a situation requires additional regional assistance Determine the need for the DSP Incident Management Team Determine if a liaison is needed for other agencies Ensure that the WisDOT ETO Response is initiated

Regional Duty Officer Roster and Rotation Schedule Each Region will have their own roster that the Regional Operations Director will maintain and update monthly Regional Duty Officer Roster will be housed on Regional websites Websites will be used to house contact information as well Websites will be up within approximately 6 weeks Interactive portions of the websites can be used to update the roster and contact information If Duty Officer cannot fulfill the pre-activation status needs, the RDO Guidance document allows for substitutions

Regional Duty Officer Activation Regional Duty Officers (RDO) must be prepared to transition to activated status The RIMC will likely be the first to contact the RDO of the potential emergency RDO, in consultation with the RIMC, will determine that the response needs to escalate, the RDO is now activated The RDO will be activated by the RIMC using the following guidelines: “Incident of Significant Impact” guidelines Unable to obtain resources RIMC is uncomfortable with the situation

WisDOT Emergency Response and Escalation Process Basic rule of emergency response is that responses escalate from the local to the regional level to the area/statewide level RDOs must have a thorough understanding of the three processes associated with response escalation Refer to Chapter 13 of the WisDOT ETO Plan for additional response details

WisDOT Internal Incident Command/Response Escalation Local (Scene Only) Regional Area (Statewide) 37

WisDOT Emergency Response - Local Initial response occurs at local level & first responders contact STOC STOC activate RIMC, who coordinate with Law Enforcement/DSP If DSP is involved, RIMC & DSP will determine if additional WisDOT response is warranted Acknowledge COOP/COG

WisDOT Emergency Response - Regional RIMC will contact Regional Duty Officer (RDO) RDO & DSP Management determine WisDOT internal command structure/Incident Commander RDO can continue to operate as RDO and assists WisDOT Incident Commander as directed WisDOT Regional response follows ICS process

WisDOT Emergency Response - Area WisDOT Incident Commander follows ICS process If WisDOT Incident Commander determines Area response is required they contact the DTSD Operations Director Incident Command is transferred to state level, RDO continues to operate as RDO and assists WisDOT Incident Commander as directed

Initial Responsibilities When Activated Inform RIMC to give an initial briefing and size-up assessment of the situation Confirm with the RIMC that initial (on-scene) WisDOT incident command (usually DSP or the RIMC) has been established Discuss any anticipated DTSD resource needs with the RIMC Contact Regional DSP Management to jointly establish internal WisDOT incident command Contact the DTSD Operations Director and discuss statewide implications (if any)

Regional Duty Officer as Incident Commander RDOs must be prepared at all times to transition to the WisDOT internal Incident Commander

Questions?