Good Shepherd Shelter and USC Trauma-Informed Care October 28, 2014

What Is Trauma-Informed Care? A Trauma-Informed Environment: Avoids re-traumatizing clients Provides holistic treatment practices that address the complexities of trauma Has a high performing workforce Creates a culture of wellness and support for clients and staff A Trauma-Informed Environment: Avoids re-traumatizing clients Provides holistic treatment practices that address the complexities of trauma Has a high performing workforce Creates a culture of wellness and support for clients and staff A Great Place to Work and Heal

Clients Better treatment outcomes Effective and holistic services that feel manageable Feel physically and emotionally safe and trusting of the organization Clients Better treatment outcomes Effective and holistic services that feel manageable Feel physically and emotionally safe and trusting of the organization Benefits of Trauma-Informed Care A Trauma-Informed Organization = A Great Place to Work and Heal! Staff Ability to manage the impact of high stress and trauma High job satisfaction Healthy, supported and highly skilled Balanced work and home life Longevity in the field Staff Ability to manage the impact of high stress and trauma High job satisfaction Healthy, supported and highly skilled Balanced work and home life Longevity in the field Organization Cost effective services High retention of staff Low stress related worker’s compensation claims Trauma competence across the organization Organization Cost effective services High retention of staff Low stress related worker’s compensation claims Trauma competence across the organization

A Great Place to Work and Heal! Healthy and Skilled Workforce Trauma competence Effective communication Emotional regulation Holistic, trauma treatment approaches Healthy and Skilled Workforce Trauma competence Effective communication Emotional regulation Holistic, trauma treatment approaches Environment Supports Healing Physical and emotional safety are maximized for children and families Trust is present and secure Environment Supports Healing Physical and emotional safety are maximized for children and families Trust is present and secure Leadership commitment to trauma- informed philosophy and practices Foundation Years 1 to 3 Foundation Years 1 to 3 Trauma-Informed Best Practices are the Norm Assessment Putting TIC into Practice Years 3 to 5 Putting TIC into Practice Years 3 to 5 Years 4-5 Years 4-5 On boarding and annual training plan allows new staff to become highly skilled Workplace wellness activities are abundant Policies, procedures and decisions are made using a trauma informed lens, and support the resiliency and wellbeing of clients and staff Client empowerment, choice and collaboration are present Staff roles and expectations are clear and realistic

Organizational shifts that are relatively easy to make that move organizations toward a trauma informed environment Training o Normalize impact of exposure to trauma o Increase staff skill set specifically related to coping, communication and conflict management o Managers/leaders provide consistent and kind messages along with clear expectations Training o Normalize impact of exposure to trauma o Increase staff skill set specifically related to coping, communication and conflict management o Managers/leaders provide consistent and kind messages along with clear expectations Paid time off o Expect all time will be used o Encourage wellness versus illness days Paid time off o Expect all time will be used o Encourage wellness versus illness days Budgeting: all paid time off and training accounted for Integrate 2-5 minute self-care practices into work activities (e.g., during supervision, group meetings or with whole agency and via intercom system) Agency values work and home life balance Vary responsibility of direct service staff to include activities that encourage hope (e.g., advocacy, outreach, presentations)

Individual shifts made by mental health professionals to achieve longevity in their field and to be trauma- informed # 1 Shift  Understanding that your good health and well being allows you to provide the best services to your clients Develop new coping skills that address the body, mind and spirit # 1 Shift  Understanding that your good health and well being allows you to provide the best services to your clients Develop new coping skills that address the body, mind and spirit Create a wellness plan: Assess and, if necessary, improve physical, mental, emotional and spiritual health Integrate self-care both inside and outside of work Balance work and home life Use and plan time off for wellness and fun Create a wellness plan: Assess and, if necessary, improve physical, mental, emotional and spiritual health Integrate self-care both inside and outside of work Balance work and home life Use and plan time off for wellness and fun Obtain peer support: Share lunch together Exercise together during lunch break (walk, stretching, etc.) Send encouraging messages via text and s Focus on gratitude, fun, laughing and optimism Obtain peer support: Share lunch together Exercise together during lunch break (walk, stretching, etc.) Send encouraging messages via text and s Focus on gratitude, fun, laughing and optimism

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