Instructional Strategies and Technology Purpose: The instruction is intended to augment the volunteer orientation for those volunteers who will be assisting with back-end administrative support. It will be used to teach volunteers how to operate the museum’s computer system and manage the museum’s Excel database of patron information. Format: With a maximum of class size of four students, the volunteer coordinator will conduct face-to-face classroom training. The training will include lecture, examples, and hands-on practice exercises using the museum’s designated training computer. Each student will be provided a print-based job aid describing the key steps in each procedure. Learners will be required to attend three, three-hour classes. Goal: Volunteers will be able to operate museum computer systems to include museum and Excel database program. Instructional Strategies and Technology

Content: Class 1: Diagnostic testing to determine volunteer’s level of technical skill; login/user ID processes; overview of the museum’s computer system; and Excel vocabulary. Class 2: All class instruction will be structured around the use of ; composing an ; opening and adding attachments to s; organizing s; adding contacts; and the use of spell check. Class 3: All class instruction will be structured around the use of Excel: the toolbar; creating a new workbook; entering data; saving the file. Goal: Volunteers will be able to operate museum computer systems to include museum and Excel database program. Instructional Strategies and Technology

Purpose: This course is designed to augment the volunteer orientation for the volunteer who is planning to lead tours of visitors through the museum exhibits and respond to visitor questions at the information station. Format: Learners will receive extensive face-to-face training, presented by the volunteer coordinator, regarding the museum’s collections, sample questions from visitors, and a chance to job shadow current volunteer tour guides. Each trainee will be provide a print-based job aid of the museum layout, exhibits, and upcoming events. Learners are required to attend a series of half-day classes scheduled over five consecutive weeks. Instructional Strategies and Technology Goal: Volunteers will lead tours of museum exhibits and respond to visitor questions.

Content: Class 1: Lecture of museum history. Class 2: Lecture of the museum’s permanent collection. Class 3: Lecture on the museum’s special exhibits. Class 4: Trainee will job shadowing one of the museum’s current docents. Class 5: Trainee will conduct a practice tour with other trainees and three current staff members. Instructional Strategies and Technology Goal: Volunteers will lead tours of museum exhibits and respond to visitor questions.

Purpose: This instruction is intended to augment the volunteer orientation for those volunteers who will be providing back-end support of the museum’s fundraising efforts. Format: The volunteer coordinator will conduct face-to-face instruction. The instruction will include a lecture to acquaint the trainees with the museum’s operating needs, programs and events, what the contributions will support, and the importance of correctly collecting the patron information in the museum’s Excel database. A demonstration will be provided for the use of the museum’s computer system, , and Excel database. Each trainee will be provide a print-based job aid for both and telephone training. Learners are required to attend three, three-hour classes. Goal: Volunteers will work in telephone and campaigns to raise funds from museum patrons. Instructional Strategies and Technology

Content: Class 1: Lecture and demonstrations. Class 2: Experiential role-playing as students work in groups of two; students will begin by using supplied scripts to solicit funds, overcome objections, and then enter data into Excel database. Class 3: Students will make “live” phone calls and compose s to potential museum donors. Calls will be monitored by the volunteer coordinator and immediate feedback will be provided. Goal: Volunteers will work in telephone and campaigns to raise funds from museum patrons. Instructional Strategies and Technology