Charting the Course for Technology at ASU Strategic Direction Based on Data and Governance Cathy Bates, CIO Information Technology Services

My Background  B.S. Applied Computer Science, M.Ed. Leadership and Technology  Schools and Influence: 25+ years in higher education, liberal arts, land-grant and research 1 universities  Experience: leadership across technology pillars, strong focus on strategic planning, security and audit, improving technology foundations and service levels  Values and Interests: collaboration, empowerment, best practices, strategic focus, regional and national leadership, student success and career development Office of the CIO

Technology Vision at ASU ASU will have a suite of Information Technology Services with appropriate resources and governance that:  Can be leveraged to meet and exceed the ever changing demands for higher education to efficiently and fully prepare students for jobs and citizenship  Facilitates understanding, management and improvement in the operations of the academy to meet our continually evolving goals for excellence, efficiency and value  Supports the effort to distinguish us in our scholarship and contribution regionally, nationally and internationally Office of the CIO

Technology Environment Scan  What technology services do we offer across the campus?  What is our level of staffing for those services?  Where are we staffing those services?  How do we know that we have the right services at the right level of support being delivered in the optimal delivery model? Technology Service Catalog and Technology Resource Mapping Office of the CIO

Technology Environment Scan  How do we make decisions about our portfolio of services?  Who makes those decisions?  How do we ensure that we are optimizing our technology service portfolio across the academy and prioritizing to meet institutional strategic objectives? Governance Groups and Roadmaps Office of the CIO

Technology Environment Scan  Where do we need to dig in to ensure our technology is poised to provide a resilient and seamless experience for campus users?  Where can technology best partner to distinguish the university in learning environments, research, sustainability efforts, and creating data driven decisions at all levels? Technology Assessments and Strategic Initiatives Office of the CIO

Technology Service Catalog AsULearn Service Category: Learning Tools and Services AsULearn allows classroom interactions to extend onto the web. It allows faculty to post course information, hold class discussions, create and accept assignments, and conduct exams online. AsULearn may be used to create a fully online course or to augment a traditional face-to-face class. Eligibility: To Request Service: For Problems or Issues Contact: Website: Office of the CIO

Technology Resource Mapping Office of the CIO SERVICE ITSLTS BUS. AFF. STUD. AFF. ARTS & SCIENCES Banner Admissions Self-Service (myApp) Desktop Support Help Desk Technology Classrooms Data Center Management AsULearn x.xx.x Luminous Portal Course Evaluations

Governance Groups Mapping Appalachian State University Governance Class Room Technology Services Learning Tools and Services Web and Mobile Services Business Intelligence and Reporting Governance Entity Groupings Governance EntityInputDecisionInputDecisionInputDecisionInputDecision High Level Institutional Leadership Board of Governors Board of Trustees Chancellor’s Cabinet Provost's Council Dean's Council Campus Information Technology Groups Data Management Group FAST Project Review STAAR Workgroup Alfa Status Meeting ASU Techs ITS Managers Group Office of the CIO

Balanced Scorecard and Roadmaps  Data collection and repository of technology projects and initiatives  Identified work from technology assessments  Balanced scorecard to determine priorities and timing  Governance groups for prioritization, management, communication  Annual and long range roadmaps  Foster transparency, collaboration and strategic focus  Positioning for strategic planning and execution Office of the CIO

Technology Strategic Planning Pursue technology directions and platforms that support strategic directions  Look for ways for technology to innovate and differentiate ASU  Support performance metrics  Focus on learning environments, e-learning, faculty research support, business intelligence for all Governance framework will support collaboration with ASU strategic planning efforts Office of the CIO

Environment Scan Timeline ComponentApproachStart Date Communication and Buy-InMeetings with leaders, leadership groups and technology groups September 2012 Technology Service Catalog Create integrated data collection framework, seed services and personnel resources, vet and publish information, analyze and pursue conversations, create governance framework October 2012 Resource Mapping Governance Groups Office of the CIO

Environment Scan Timeline ComponentApproachStart Date Technology AssessmentsData collection on systemic issues that have potential for deep and wide impact Ongoing RoadmapsData collection of issues, needs, current plans and utilize governance to agree on annual and long range roadmaps November 2012 Strategic PlanningGovernance framework includes collaboration with ASU strategic planning November 2012 Board of TrusteesReport back on findings from environmental scan, governance formation and strategic planning March 2013 Office of the CIO