Convergence in Parking and Transit Steven Grant LTK Engineering Services Senior Systems Consultant Washington, DC March 19th, Fare Collection Workshop/ TransITech Conference

The Connected Traveler Access to data at each node of travel via mobile technology Influence of social media and mobile apps Changing dynamics of customer engagement and expectations

The Potential for Payment Convergence Smart phone market penetration expectations Smart phone apps – move from desktop-based methods to mobile methods Additional payment methods using mobile wallets

Parking Payment Trends Shared revenues with multiple partners Meeting customer convenience preferences Increased demand for cashless or electronic payment forms Increased use of smart phones to find, reserve and pay for parking Increase in innovative technologies to improve access control

Converging Payment and Access Methods Contact and Contactless Credit Cards Mobile Ticketing apps Near Field Communication Pre-booking systems PIV Cards EZ-Pass Transit cards (joint tickets) Account setup and access

Challenges for Transit and Parking Keeping current with developing payment technologies across multi- modal transport Accepting these payment technologies across all transport channels Data security and personal privacy Meeting consumer expectations

Conclusions Parking and transit customers share common payment and information technologies Parking and transit customers share common expectations Transit agencies need to be aware of developments in the parking “space” and in consumer behavior

Thank You Steven Grant Senior Systems Consultant