© MBA_Serf Organizational Ethics. © MBA_Serf _________ Code of Ethics Insert your firm’s Code of Ethics here.

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Presentation transcript:

© MBA_Serf Organizational Ethics

© MBA_Serf _________ Code of Ethics Insert your firm’s Code of Ethics here.

© MBA_Serf Ethical Awareness Assessment

© MBA_Serf Ethical Problem Resolution Plan  What kind of problem, or potential problem, do we have?  What do we know empirically? What are the facts?  Are laws and regulations involved?  What is the best resolution for this problem? (What are the technicals—the ‘what ifs’?)  Will we be able to do the ‘right thing’ (legally and professionally) and be at peace with our personal code of ethics?

© MBA_Serf Making Ethical Decisions Notes on Methods Questioning  Questioning Outcome  Outcome Assessment  Assessment Decision  Decision

© MBA_Serf Making Ethical Decisions Notes on Methods Questioning...

© MBA_Serf Making Ethical Decisions Notes on Methods Five Types of Questions to Ask EEEEmpirical TTTTechnical LLLLegal PPPProfessional PPPPersonal

© MBA_Serf Ethics for...your org  Ethics...  Involves choice  Often necessitates difficult decision making  May not be the same for someone else

© MBA_Serf  Five types of ethical systems  Citizenship Based  Religion Based  Personal Convictions Based  Professional Responsibility Based  Law Based...continued Ethics for...your org...continued

© MBA_Serf  Ethical decision making...  Requires / allows us to develop conceptual thought  Is proactive – not reactive  Requires considering repercussions  Start thinking ahead...continued Ethics for...your org

© MBA_Serf  Personal Ethics are Shaped by...  Experiences  Upbringing  Environment  Religion  Goals  Consequences...continued Ethics for...your org

© MBA_Serf  Professional Ethics are Shaped by...  Need for Consistency  Credibility  Personal Ethics  Law...continued Ethics for...your org...continued  Peer Pressure (Common Agreement)  Philosophy of Agency  Resident Welfare First  Threat of Termination

© MBA_Serf  There are more tools and less choice in professional ethics  We have to be careful not to confuse professional and personal ethics...continued Ethics for...your org...continued

© MBA_Serf Sociology 101 Review Value Value Norm Norm More More Folkway Folkway Positive & Negative Positive & Negative Socialization Socialization Internalization Internalization

© MBA_Serf Value Idea of right and wrong

© MBA_Serf Norm Expectation regarding behavior

© MBA_Serf More Big Deal

© MBA_Serf Folkway Not so big deal

© MBA_Serf Positive and Negative Positive: “Thou shalt...” Negative: “Thou shalt not...”

© MBA_Serf Socialization The social interaction that teaches values and norms

© MBA_Serf Internalization The process of ‘buying into’ the correctness of learned values and norms “I know in my heart...” “I feel it in my gut...”

© MBA_Serf Most Important Thing to Know  Not all “Yeah, buts” are bad. As an example, “Yeah, but have you considered the possibility that...?”

© MBA_Serf Inconsistency The Dark Side   Should all people be treated the same?   When should we bend the rules?   Bending the rules outside the organization.

© MBA_Serf Shaping Ethics

© MBA_Serf Faulty Beliefs

© MBA_Serf Enmeshment  Enmeshed Organizations  To Avoid the Enmeshment Trap

© MBA_Serf Spiritual Disciplines

© MBA_Serf Expanding Ethics We must acquire additional skills to tackle broader responsibilities We must acquire additional skills to tackle broader responsibilities

© MBA_Serf Systems Staff need breathing room and a manner in which to vent...group works best Staff need breathing room and a manner in which to vent...group works best

© MBA_Serf Organization Communication Clear lines of authority Share in ‘feeling language’

© MBA_Serf Policies on Boundaries ...

© MBA_Serf Specific Boundaries Playing favorites with clients Playing favorites with clients Counselor Vulnerability Counselor Vulnerability Fraternization Fraternization Confidentiality Confidentiality Legal Matters Legal Matters Self-Disclosure Self-Disclosure

© MBA_Serf Enabling Institutional Codependence 1. There is tolerance/promotion of codependent staff 2. Workaholism is seen as positive 3. Loyalty to organization takes precedence over family and self-care 4. Resistance to new info on codependence 5. Denial of importance of education on codependence 6. Resistance may take the form of ridicule, sarcasm, and other disparagement 7. Treatment for codependence of staff is minimalized

© MBA_Serf Codependence Among Helping Professionals DDDDo you allow yourself to take on the moods of people you are close to? DDDDo you take responsibility for everything—do you believe it is your fault? DDDDo you believe you are the reason a particular client failed or succeeded? HHHHave clients become increasingly important to you? DDDDo you go to lunch with people you do not like or just eat alone? AAAAre you secretly afraid that others are doing a better job than you?

© MBA_Serf Symptoms of Enabling In the Counseling Session... In the Counseling Session...  Talks more than the client  Feeling the client’s feelings as opposed to empathy  Does not tolerate silence  Negates feelings by intellectualizing and problem-solving

© MBA_Serf Staff Burnout

© MBA_Serf Burnout Factors 1. Spends long hours intensely involved with emotionally-charged, ambiguous problems with no clear-cut solutions 2. Time management is unstructured 3. Unclear guidelines surrounding caseload and duties 4. No chance for growth or promotions

© MBA_Serf Burnout Factors 5. No training – training comes in spurts 6. No problem-solving for staff issues 7. No time to relax 8. Low pay, minimal or no benefits

© MBA_Serf Ethics & the Unstable Counselor Indicator Questionnaire

© MBA_Serf Anyway People are unreasonable, illogical, and self-centered Love them anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway If you do well, people will accuse you of selfish, ulterior motives Do well anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway If you are successful, you will win false friends and true enemies Succeed anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway The good you do will be forgotten tomorrow Do good anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway Honesty and frankness make you vulnerable Be honest and frank anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway What you spend years building may be destroyed overnight Build anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway People really need help but may attack you if you help Help people anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Anyway Give the world the best you have and you’ll get kicked in the teeth Give the world the best you have anyway From “A Simple Path” by Mother Teresa

© MBA_Serf Personal Action Plan......

© MBA_Serf Thank you