Pilot Project Integrated Service for Children with Additional Needs (ISCAN) A Guide for Professionals To find out more about the Service please contact one of the following staff: Carolyn Jones, Information & Advice Officer on Glenice Robinson, ISCAN Manager on Bev Lane, ISCAN Project Manager on This leaflet can be provided in another format or language on request

What is ISCAN? A new multi-agency approach to working together to provide coherent services for children with complex additional needs and their families Children and their families will be central to the service; Education, Health, Social Care and Action for Children will work in partnership, plan and review assessment and intervention jointly – using a Team Around the Child (TAC) model; A lead professional will co-ordinate contact and meetings and provide a single friendly point of communication for the family; The TAC will plan actions and review outcomes with the child’s parents/carers. These will be recorded using a Family Support Plan.

Aims of ISCAN To: Provide a “One stop shop”, accessible point of contact with professionals Alleviate stress on children and families Deliver an effective and trusted service for families’ and professionals Provide clear outcomes for children and families Provide clarity of the pathway, endings and beginnings Ensure better planning for transitions Miss fewer children/provide appropriate support Work with ‘harder to engage’ families as early as possible Work within a clear service structure with a common understanding of the issues Ensure value for money through reduced duplication Enhance effective commissioning, forecasting and intelligence Improve partnership working ISCAN Multi-Agency Meeting/Panel meet weekly to determine lead professional and review and monitor case management Lead Professional undertakes initial information gathering assessment using standard format Lead professional establishes Team around the Child (TAC) and co ordinates meetings to involve parents/Carers Meetings to be held at venues convenient to the family TAC develop and implement Family Support Plan to include coordinated additional professional assessment and actions Outcomes and impact reviewed and monitored through the ISCAN Multi-Agency Panel Chair of ISCAN Multi-Agency Panel reports progress/issues to the project board monthly meetings Key Elements of ISCAN continued

Who will be involved in ISCAN? Health Therapies Child and Adolescent Mental Health Portage Health Visitors Hospital and Paediatric Nurses Paediatricians Social Care Social Workers Child Care Support Workers Education Educational Psychologists Additional Learning Needs Service Action for Children Key working Service Information & Advice Officer Administration ISCAN referral form – standard form to be used for all referrals for children where there are concerns about complex additional medical, health, social and/or learning needs “Front door” at the Caerphilly Children’s Centre for receipt and management of referrals Central database with shared access by agencies involved Agreed information sharing protocol in line with WAG requirements Family contact initially to confirm referral and information provided – Action for Children Information and Advice Officer Key Elements of ISCAN