1 Improving Language Access to Transit in the National Capital Region National Capital Region Transportation Planning Board May 16, 2007.

Slides:

Advertisements

Similar presentations

Core Standards Update on Activities Looking towards Supporting Teacher Decision Making.

Advertisements

January 23, 2006 FAIRFAX COUNTY PEDESTRIAN TASK FORCE FAIRFAX COUNTY PEDESTRIAN TASK FORCE FINAL REPORT.

Metropolitan Transportation Authority New Fare Payment Systems Update Presentation to Capital Program Oversight Committee May 23, 2011.

Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)

1 The Role of Bus Transit in the Regional Transportation, Present and Future Howard Benn, Chair, TPB Regional Bus Subcommittee TPB Regional Priority Bus.

Travel Training Program. Planning Your Trip [Insert Image]

A brief introduction to the TPB Regional Transportation Data Clearinghouse Charlene Howard, GISP COG GIS Committee 8 July 2014.

TPB Human Service Transportation Coordination Program 1 Key Elements of the Update to the Coordinated Human Service Transportation Plan Human Service Transportation.

Mobility Management Increasing Independence for Community Members.

WMATA’s FY2010 Budget Presented to the Committee on Public Works and Transportation Council of the District of Columbia The Honorable Jim Graham, Chairman.

TPB Human Service Transportation Coordination Program 1 Key Elements of the Update to the Coordinated Human Service Transportation Plan Human Service Transportation.

Summary of the TPB and AFA Disability Awareness Day October 20, 2004 Access for All Advisory Committee January 27, 2005.

5/17/  Established a Language Assistance Plan (LAP) Coordinator: D’Alizza Mercedes (202)

Overview of Plan Outline and Strategies and Actions Human Service Transportation Coordinated Plan Task Force Meeting January 11, 2007.

Providing Language Access to Persons with Limited English Proficiency and Low Literacy Region VI Civil Rights Colloquium March 29, 2006.

Street Smart Pedestrian and Bicycle Safety Campaign Briefing to the Transportation Planning Board March 19, 2008 Michael Farrell, TPB Staff Item #11.

BP Centro Case Top management job descriptions Team 4 Jussi Tiilikainen Jiri Sorvari.

1 Status Report on the Bus Systems in the National Capital Region Report of the Regional Bus Subcommittee to the Access for All Advisory Committee April.

“To link accessible responsive transportation with community needs” I&R In The World of Community-Based Transportation Cora Potter, Service Specialist.

Position Your Employment Services in the Labor Market Define your Employment Services Describe the Feature and Benefits of your Employment Services Develop.

1 Preliminary Recommendations from the MetroAccess Best Practices Working Group National Capital Region Transportation Planning Board May 17, 2006.

Molly Scanlon ENGL 1106 February 16, Writing Opportunity  For 15 minutes, write about a place, a spot that brings back sensory details—sights,

1 Regional Priority Bus Projects List Steve Yaffe, Arlington County December 17, 2008 TPB Regional Bus Subcommittee Presented to the Transportation Planning.

10 Easy Ways Arlington Provides Excellent Transit Information to Customers National Capital Region Transportation Planning Board Regional Bus Subcommittee.

PLEASE SIGN IN 1 Welcome to the Title VI Plan Workshop.

1 Washington Metropolitan Area Transit Authority Customer Satisfaction Measurement FY 2006 Q3 Comparison April 28, 2006.

The Role of ITS in Communicating with Transit Riders Carol Schweiger, Assistant Vice President ITS America 2007 Annual Meeting June 5, 2007.

Be Involved: Correcting Issues & Advocating for Improvements Michael J. Walk Director of Service Development Maryland Transit Administration 2015 Mobility.

Metrobus 30s Line Study Improving Your Customer’s Transit Experience Virginia Transit Association May 20,

Transportation leadership you can trust. prepared for National Capital Region Transportation Planning Board presented by Arlee Reno, Cambridge Systematics.

Determining Customer Eligibility for MetroAccess and the Reduced Fare Program Frank N. Roth, Director Office of Eligibility Certification & Outreach Department.

Prepared by: DECEMBER 2008 Metro Transit Light- Rail and Bus Rider Survey FINDINGS AND RECOMMENDATIONS PERISCOPE.

NEW STRATEGY FOR TRANSPORT GOVERNANCE IN MONTREAL March EMTA Meeting, Madrid.

Street Smart Pedestrian and Bicycle Safety Campaign: Results & Funding Status Briefing to the Transportation Planning Board November 15, 2006 Michael Farrell,

1 Approval of Project Recommendations For Funding Under Job Access Reverse Commute and New Freedom Programs National Capital Region Transportation Planning.

1 Enhanced Mobility Projects 2014 Solicitation National Capital Region Transportation Planning Board Joint AFA/HSTC Meeting April 16, 2015 Lynn Winchell-Mendy,

US DOT Planning for Operations Initiative – An Update AASHTO SCOH Annual Meeting June 14-17, 2009 Manchester, NH Rick Backlund – FHWA Office of Operations.

Regional Priority Bus Transit Conference June 24, 2009.

1 Item 12: Report on Draft Bicycle and Pedestrian Plan for the National Capital Region Michael Farrell TPB Staff Presentation to the Transportation Planning.

Client Name Here - In Title Master Slide 2007/2008 Household Travel Survey Presentation of Additional Findings by Robert E. Griffiths Technical Services.

1 Update to the Coordinated Human Service Transportation Plan for the National Capital Region Beth Newman Transportation Planner Item 11 December 16, 2009.

Metro’s Capital Improvement Needs Presented to the National Capital Region Transportation Planning Board By Tom Harrington, Director of Long Range Planning.

GUEST RIDER PROGRAM OVERVIEW Sponsored by: Washington State Transit Insurance Pool 1/2012.

1 TPB Access for All Committee’s Recommendations on Transit Services for People with Disabilities John Hudson TPB Access for All Advisory Committee Presentation.

Regional On-Board Bus Survey Proposal Presentation to the TPB Technical Committee Robert E. Griffiths Technical Services Director October 5, 2007.

Metropolitan Washington Region 2002 Vanpool Survey TPB Technical Committee Meeting April 4, 2002 Technical Committee Item # 8.

PRTC Challenges, Opportunities, and Experience with a Regional Fare Collection System.

DC Circulator Transit Development Plan TPB Access for All Advisory Committee October 28, 2010.

Transit & Parking Benefits Presentation Department of Education Office of Management - Facilities Management Services – Management Services Division -Transportation.

1 Course of Action For Strengthening Transportation Communications and Coordination In the National Capital Region Presented by John M. Contestabile Maryland.

1 Presented to the Transportation Planning Board October 15, 2008 Item 9 Metrobus Priority Corridor Network.

TPB Access for All (AFA) Advisory Committee Presentation of the 2003 Report to the TPB Kathy Porter, AFA Chair April 21, 2004.

Human Service Transportation Coordination: The Metropolitan Washington Experience Beth Newman Transportation Planner AMPO Annual Conference October 3,

Street Smart Pedestrian and Bicycle Safety Campaign: Results and Funding Status Briefing to the Transportation Planning Board, January 18, 2006 Michael.

Discover the Reasons Why... The Future Is Riding On Metro.

Community Partnership Program Don Okazaki, Planner Accessible Services King County Metro.

1 Regional Activity Centers and Clusters Presentation to National Capital Region Transportation Planning Board Paul DesJardin Department of Human Services,

1 Status Report on the Bus Systems in the National Capital Region Report of the Regional Bus Subcommittee to the National Capital Region Transportation.

Welcome. How Did We Get Here… The process started in early 2012 In October 2014 Peterborough Transit introduced 3 service level increases for the Fleming.

Fairfax County Comprehensive Transit Plan and Transit Development Plan Update Fairfax County Comprehensive Transit Plan and Transit Development Plan Update.

1 Item #8 Progress Report on Actions to Improve Regional Transportation Communication and Coordination During Incidents Ronald T. Burns Maryland Department.

Low-Income Oversight Board Meeting California Alternate Rates for Energy and Energy Savings Assistance Programs April 11, 2012 Oakland, California 1.

1 Briefing on the Draft Call for Projects and Schedule for the Air Quality Conformity Assessment for the 2011 CLRP and FY TIP Technical Committee.

Azerbaijan Deposit Insurance Fund Public Awareness Policy of ADIF through the years 1.

Service Development Process 1. Our mission: To meet our constituents’ present and future public transit needs by offering safe, clean, reliable, courteous,

Regional Bus Subcommittee: 2011 Work Programme

Bonnie M. Dobbs, PhD Tara Pidborochynski, MSc

Overview of The Access for All Advisory Committee

Understanding Sexual Harassment on Public Transportation

Navigating Multiple Jurisdiction

Presentation transcript:

1 Improving Language Access to Transit in the National Capital Region National Capital Region Transportation Planning Board May 16, 2007

2 Languages Spoken in the Region

3 Continuing Major Barriers Existing materials are not well- distributed Inadequate transit information in customer-friendly formats Customer service skills and cultural sensitivity Limited English speakers are not involved in language access decisions WMATA Point of Contact and Language Access Plan

4 “Hot Spot” Recommendations

5 Three “Hot Spots” Columbia Heights, D.C. Langley Park, MD Baileys Crossroads, VA

6 “Hot Spot” Recommendations Short Term (Within 6 Months) Bus stops should have current schedules Provide all Metro- related translated brochures in Metrorail stations Use ethnic media as education and outreach tools

7 “Hot Spot” Recommendations Medium Term (Within 1 Year ) Create additional translated-materials Partner with local businesses, schools and community-based organizations to distribute materials, sell passes and provide training Recruit bilingual front-line employees

8 “Hot Spot” Recommendations Long Term (Within 1- 3 Years ) Bus drivers and station managers need a minimum command of languages spoken Develop a pilot map that uses symbols and/or landmarks Try a pilot of assigning a bilingual customer service representative to highly-used routes and/or bus stops

9 System-Wide Recommendations

10 System-Wide Recommendations Short Term (Within 6 Months) Post instructional videos online and widely distribute Improve language access for MetroAccess users Provide a draft of the language access plan to the AFA for review by July 2007

11 System-Wide Recommendations Long-Term (Within 1 to 3 Years) Incorporate successful strategies from the “Hot Spots” program system-wide Install video kiosks at station entrances with rider training in multiple languages Provide the online trip planner in languages other than English

12 Next Steps May 16, 2007:TPB asked to endorse report, then it will be forwarded to the WMATA Board and local transit agencies July 26, 2007:AFA Committee Receives Briefing from WMATA on status of Recommendations and Reviews a Draft Language Access Plan Language access “is not just a legal requirement” but “good common sense”. John Catoe General Manager, WMATA