San Mateo County Low Income Health Program: Learnings in Reaching and Enrolling Behavioral Health Clients CADPAAC September 2013 Clara Boyden Manager, Behavioral Health & Recovery Services San Mateo County Behavorial Health Srija Srinivasan Director of Strategic Operations San Mateo County Health System

Our LIHP journey builds on an aspiration of universal coverage Coverage?

Key LIHP design features influenced our strategy Robust behavioral health benefit Distributed network of community- based treatment providers Enrollment and eligibility assistance by network of Health Department- based/ contracted/ trained advocates

Operational, financial constraints shaped our approach Leveraging non-federal match that was “in” provider organizations Eligibility and enrollment staff in clinics, public hospital, targeted “hard to reach” communities Worked to simplify and streamline existing processes

Behavioral Health – Health Coverage Unit partnership to plan, do, check… Survey of health insurance among AOD treatment clients Meetings to obtain feedback from treatment and homeless providers Tailored “universal” health coverage referral to collect info needed for all programs from treatment providers

We learned what matters to clients… Clients trust their providers No “added” enrollment visit for client after pre-screen by registration staff Options for treatment provider to attest to identity and address No copay = reduced barrier

We learned what matters to the treatment providers… Collection of client information “built into” registration process Needed to test amount of staff time and have detailed, clear policies Needed enrollment point person to be available to providers in ramp up Tracked and fed back data to support successful billing

We saw our success grow with time, training, follow-up… 1,000 uninsured clients of Behavioral Health and Recovery Services 500 Behavioral Health and Recovery Services LIHP enrollments BEFORE AFTER

LIHP Applications Received from Treatment Providers

Monthly Enrollment into Health Coverage at SUD Provider Sites

We’re adapting our approach based on what we have learned Welcoming “front end”; making “no wrong door” a reality Advocacy-oriented, and data-driven “back end”; we’ll make it work Earn and keep clients’ trust to achieve a “culture of coverage” Tight connections to providers and eligibility/enrollment staff matter

We see major opportunities with ACA rollout in CA MCE enrollment through December 31, with “seamless” transfer to Medi-Cal Improved behavioral health coverage! CalHEERS, resources for community- based enrollments (Covered CA, TCE) Continued evolution of partnerships with County Social Services

Questions? THANK YOU We look forward to learning from others

Clara Boyden For More Information