Hosted Solutions Presented by UNC and CSU

UNC Student Background Legacy student systems PINE RS6000 Webmail by Captaris IMAIL from IPSwitch iPlanet from Sun Microsystems Common issues Storage capacity SPAM Anti-virus Backups Out of date user interface Sept. 23, 20082CHECO Presentation

UNC Student Current Hosted at bears.unco.edu or exchangelabs.com 10Gig mailboxes Global Address List with student Active Directory Modern interface with ability to customize. Calendar, contacts and task functionality. UNC does not allow students to auto-forward to other accounts. Students must “register” their account the first time accessing the new system. Sept. 23, 20083CHECO Presentation

UNC Student Migration @exchangelabs ILM - Identity Lifecycle Management 2007 ILM account management agent – Beta Student input from the beginning Relationship with Microsoft and Oxford Computing. Review internal account creation and cleanup procedures early. Communications with Faculty and Staff are just as important as communications to students. Sept. 23, 20084CHECO Presentation

UNC Student Registration Sept. 23, 20085CHECO Presentation

UNC Student Registration Sept. 23, 20086CHECO Presentation

UNC Student Registration Sept. 23, 20087CHECO Presentation

UNC Exchange Labs Environment Sept. 23, 20088CHECO Presentation

UNC Exchange Labs Environment Sept. 23, 20089CHECO Presentation

Hosted CSU-FC Google Apps for CSU Or… Sept. 23, CHECO Presentation

Sept. 23, CHECO Presentation

CSU Student Background Legacy student systems IBM/AIX with IMAP Webmail by Captaris Personal web sites Limitations Quotas (30Mb) Out of date user interface No communications ‘suite’ & collaboration tools Expensive to replace Sept. 23, CHECO Presentation

Google Apps for CSU 7Gb storage (and growing) , calendars, documents, websites, chat, contacts User-controlled access (individuals, groups) & Course schedule imported into Google calendar ‘One click’ migration of from undergraduate server to Google space Targeting undergrads today, but available to anyone Faculty: Collaborate with students Applicants Alumni: Working on this one Forwarding allowed into or out of GA Sept. 23, CHECO Presentation

Logging into mail.rams.colostate.edu Sept. 23, CHECO Presentation

Migration Model & Timeline Fall ‘08: Opt-in Thanksgiving break: Mass migration of applicant accounts Semester break: Complete migration process Forwarding service for legacy addresses will continue through May, 2009 Personal web pages remain through May, 2009 Google ‘sites’ Web hosting services in Colleges June, 2009: Retire undergrad server Summer 2009: Start Page! Sept. 23, CHECO Presentation

Communications Working closely with College IT Managers Initial ‘slow-roll’ included targeting 6000 students in 4 Colleges Engage remaining Colleges Open the gates Visibility in student ‘portal’ Student FYI (daily ) Campus newspaper – trouble ticket system Feedback links Sept. 23, CHECO Presentation

Lessons Learned Student ownership in the decision, key! Nothing is a simple as it first seems Wrangling our own institutional processes Nuances of a free & developing system So far, student satisfaction extremely high Sept. 23, CHECO Presentation

To Be Tackled: Update provisioning process for applicants and undergrads Mass migration of large number of accounts Alumni/Graduate accounts Live forever in rams.colostate.edu? Move to alumni.colostate.edu? No good migration process Faculty training Retiring legacy webmail application Retiring undergraduate mail/web server Sept. 23, CHECO Presentation

Questions & Discussion Are most welcome Sept. 23, CHECO Presentation