ASQ Alaska Petroleum Special Interest Group Kari MacDonald Achieving a Interdependent Quality Culture October 1, 2014

Click to edit Master title style Agenda  HSSE Moment  ASQ Alaska Updates  Introductions  Roundtable Presentation & Discussion

Click to edit Master title style Some Upcoming Certifications CertificationExam DateApplication Deadline Manager of Quality/ Organizational Excellence March 7, 2015January 21, 2015 Quality AuditorDecember 6, 2014 June 6, 2015 October 17, 2014 April 17, 2015 Quality EngineerDecember 6, 2014 June 6, 2015 October 17, 2014 April 17, 2015 Quality InspectorMarch 7, 2015January 16, 2015 Find these and More at

Click to edit Master title style ASQ Alaska Next Events  November 6 th at CenterPoint West (3700 Center Point Drive)  December- No Events  January- Restart Activities and Events Remember: Friend us on Facebook

Click to edit Master title style Introductions  Introduce yourself- name, company, role  What similarities do your snowflakes have?  How you became involved in ASQ

Achieving an Interdependent Quality Culture Incident-Free It’s up to you and me

Click to edit Master title style The highest performing cultures work Interdependently Teamwork Influences Quality

Click to edit Master title style Interdependence The Bradley Curve

Click to edit Master title style 1 st Exercise  Front-line: Teams follow procedures when supervisor is around  Front-line Supervisors: Hold 15 minute toolbox meetings every day as required, lessons learned/ action items are not recorded or tracked on a regular basis.  Managers: Visit the workforce once a quarter to observe the culture but rely heavy on the quality team to conduct regular audits. 2 nd Exercise  Front-line: Crews are given the opportunity to share lessons learned, opportunities for improvement, quality concerns during toolbox meetings and are not afraid to report concerns or non-conformances.  Front-line Supervisors: Supervisors are involved with quality of work; they encourage continuous improvement and idea sharing.  Managers: Managers regularly visit the workforce and provide “real- time” feedback around productivity, quality and safety culture. They promote quality at all levels of the organization. Table Exercises

Click to edit Master title style Success Triangle  Do you know what ones apply to the job?  Are you able to Comply?  Will you commit to comply?

Click to edit Master title style Lead for Success  Communicate and verify your understanding  Assist to train, coach and mentor your associates  Clearly communicate your understanding of expectations regarding compliance Page 11

Click to edit Master title style  What experience have you had where a team did not keep within the triangle?  When have you had teams work well within the triangle?  What helped a team keep within the triangle? Table Exercises

Click to edit Master title style The Bradley Curve

Click to edit Master title style Questions and Answers