Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: 526749-LLP-1-2012-1-PT-LEONARDO-LMP Legal notice: With.

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Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo 1

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo General Quest Response to the specific questions are in general positive. - On average -First part of quest ie Quest 1 to 5 were replied to as Strongly Agree -One reply however to Q5- The information included in the Handbook is well structured was replied to as neither positive nor negative -Section D replies were positive as verging to Good and yes and maybe will utilise for future use 2

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Positive Feedback- Identified Strengths “The major strength of the framework is that it works on a number of previous initiatives taken before at EU level and therefore continues to consolidate a uniform structure for training structure and evaluation.” Banif Bank “Good initiative to enhance quality in VET.” Bank of Valletta 3

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Positive Feedback- Identified Strengths “The strengths within the QA framework are clearly that every angle of tuition has been addressed and tools introduced for all aspects to enhance one’s learning experience. The gaps identified and tools introduced for these areas is fundamental and particularly important that of E-Learning.” Malta Institute of Management “Strengths -guidance, simplification, structure, sample guiding formats, issues brought up for discussion and consideration.” Castille Resources 4

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Positive Feedback- Identified Strengths “ On the whole, the concept is sound, and the information requested is undoubtedly useful. “ IFSP 5

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Weaknesses “A possible drawback of the framework may be relative complexity for smaller or less sophisticated institutions and it may therefore be of only relative applicability in countries like Malta.” “As stated earlier, this toolkit is generally of very good standard. However, I feel that its relative complexity may be a deterrent for frequent use making it the domain of only larger institutions and thus potentially partially losing some scope.” Banif Bank 6

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Weaknesses “Mostly focused to education and training provided by schools/institutes rather than financial institutions Training Centres.” BOV “Verbosity, complexity, some arrangements may still be a grey area and not yet well-defined.” Castille Institute 7

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Weaknesses “However, it appears that the length and volume of the questionnaires is too great: in our experience it can be hard to get course participants to respond to much short sets of questions than those proposed here.” IFSP.” Castille Institute 8

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Suggestions “There should be more involvement by the financial institutions / banks themselves.” BOV “Sharing experiences is useful thus important that regular Focus groups are held, making all team members within an organization aware of the importance of quality assurance as an on-going process; analyze and learn from feedback forms and not just collate and file away.” Castille Institute 9

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Suggestions “Guidance on how to shorten the questionaires for short courses may be useful. In fact, I may be using elements of the proposed questionaires; however, I will be trimming them down.” IFSP 10

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo Further tools required. No further tools identified. 4respondents “These tools may work best online rather than on paper.” IFSP 11

Quality Development Roadmap for Training in the Financial Services Sector – QUADRO Project Number: LLP PT-LEONARDO-LMP Legal notice: With the support of the Lifelong Learning Programme of the European Union. This project has been funded with support from the European Commission. This publication / communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein ONLY FOR NATIONAL PRESENTATIONS: PLEASE SEE THE DISCLAIMER IN EACH EU LANGUAGE 4 Organisation Logo 12 Thank you