© Allstate Northern Ireland Proprietary and Confidential Allstate NI – Employee Wellbeing Dwyer Gorman Training Manager

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential2 Content Allstate NI - overview Employee benefits and work life balance Mental Health – Awareness & Education Case Study

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential3 Largest publicly held personal lines insurer in the US A Fortune 50 Company Assets of $105 Billion Sells 13 major lines of Insurance (Car, Property, Life and Commercial) 39,000 employees, 13,000 agents 17 million US households insure with Allstate Insure 1 out of every 8 Cars and Homes in the US

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential4 Allstate NI Wholly Owned Subsidiary of Allstate responsible for high quality IT & BPO solutions

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential5 Company Snapshot The past 10 years in Northern Ireland have made it easy to come to work each day. This was possible only through the dedication and effort of our Allstate NI employees… Mike Scardina Incorporated in October 1998 Wholly owned subsidiary of Allstate Employs over 2,200 employees across 3 sites We combine state-of-the-art technology and facilities with personality, “can do” attitude, methodology and smile. Allstate NI provides the people, processes, technology, training and development to deliver unrivalled partnership, customer service and business solutions to Allstate. Allstate NI has saved Allstate $1billion+ since 1998 Current billing rates are lower than original rates in 1998 “ ”

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential6 Office Locations Belfast Northland Strabane copyright

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential7 Whilst the US is sleeping, Allstate NI is preparing for the business day Bangalore: 7.30pm Belfast: 2.00pm Chicago: 8.00am Leveraging the business day Overlap in business day Time difference - only 6 hours between Belfast and Chicago Overlap in business day

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential8 Work Life Balance Allstate identified a number of different themes which were important to employees and prospective candidates when considering a move to or staying with their employer: Career advancement Family friendly policies and benefits Flexible working Continuous development / education

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential9 Employee Benefits Subsidised Gym Membership Private Health Care – Aviva Private Dental Care – Cigna Income Protection – Aviva Company Pension – Legal & General Group Life Assurance Company Bonus Scheme Occupational Health Scheme Eye Care - £100 towards eye care Buckle-Up Baby / baby gift hamper Sports and Social Club

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential10 Flexible Working Arrangements Flexible Start / Finish times Part time working Condensed working Working from home Split days Career breaks Unpaid leave Emergency time Duvet days

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential11 Team & Employee Activities Two company based social events – July and December Employee Sports & Social Membership (fees matched by company) 152 events to date in 2014, 147 in 2013 Hill walking, beer & pizza every month, rugby matches, concerts etc Two team events every year Huge range of charitable activities which are run by employees – Environment, People, Community: - Be a Saint Day - Silver Surfers - Time to Read & Time to Compute - Christmas Hamper & Toy Appeal

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential12 Health & Well-Being Programmes Health & Awareness initiatives – dieting classes, lunch time sports activities - football, hockey, badminton, yoga, running, reflexology Healthy Eating Campaigns: Run in collaboration with Sodexo Free head and neck massage for all employees Cycle to Work: Salary sacrifice for new bikes purchased. Bicycle cage in car park to securely store bikes. Competitive cycling team also set up in the company. Car-sharing network set up which is managed by employees Discounted car-parking and public transport arrangements

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential13 Employee Education

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential14 Employee Education Programmes Cancer Awareness (prostrate, bowel, breast) Advice on wills and estate management Bank of Ireland – Financial Advice Debt Management Stroke Association Management programme - Lead to Succeed Energy for Life Suicide Prevention and Awareness - ANIbody Stress Awareness – Mindful Manager

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential15 Employee Education – Energy for Life 2 day programme on physical and mental wellbeing Expand capacity to perform in high-stress environments without compromising health and happiness Expand capacity to make personal change Understand how nutrition and exercise impact physical, emotional, mental and spiritual wellbeing Identify strategies to help focus and manage energy throughout the day 850 employees have attended course since 2012 ‘In addition to a company purpose, each of us has a purpose in life. This workshop is an opportunity to discover or rediscover your purpose in life. It is also about how you can be fully engaged in all aspects of your life’ Improved customer loyalty High performance Growth Reduced medical costs Tangible evidence of a culture of wellbeing

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential16 Employee Education – Lead to Succeed 9 month programme mandatory for all managers, experienced and inexperienced Provides attendees with the requisite management tools and leadership theory Started a programme for global managers in June Includes modules in Personal Effectiveness and Emotional intelligence Key Concepts - Manage yourself before managing others -Negative stress and emotions are projected on to team -EQ more important than IQ -Positive Mental Attitude -Manage your chimp -People leave managers not companies

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential17 Employee Education – Suicide Awareness Worked with PIPS in 2013 to design and deliver the ‘ANIbody’ programme to all Team Managers Over 300 manager and employees have attended to date Workshops now being delivered to schools in Belfast aimed at year olds ‘Gripping, interesting, thought provoking and delivered superbly’ ‘Exceptional course. It should be rolled out to all. If even one person is saved or helped it will be time well spent’

May 23, 2015 © Allstate Northern Ireland Proprietary and Confidential18 Employee Education – Mindful Manager Delivered as part of Lead to Succeed programme Course customised for Allstate NI Aims to create greater awareness of employee stress Focus on the different interventions managers can leverage to address employee stress before it results in an absence situation To date AMH has delivered to 150 managers across 3 sites Currently working with AMH on Train the Trainer programme ‘An excellent course well presented. Gary had all the knowledge and info you would expect and presented it very well indeed’ ‘The course was very helpful and made me aware of a number of stressors, as well as some signs to look for in others’

© Allstate Northern Ireland Proprietary and Confidential Q&A Click here for the full list of awards Dwyer Gorman Training Manager