Are you a savvy shopper?

Q1. You bought a new top on the high street last week but you have since changed your mind and want to take it back. What are you rights? You can insist on a refund You can insist on getting an exchange You can insist on a credit note You do not have any rights

Q2. You purchased a TV yesterday, but when you installed it at home, it doesn’t work. You return it with a receipt to the shop. The staff agree it’s faulty but say you have to accept a repair. What are your rights? You can reject the goods and ask for a full refund You are only entitled to a repair You will have to pay for a repair

Q3. You purchased a watch from a high street shop five months ago and it has stopped working. You have returned it with a receipt to the shop and they agree it’s faulty but only offer you a repair. What are your rights? You can reject the goods and ask for a full refund A repair would be a reasonable offer You are entitled to a new watch

Q4. Any white goods you buy must: Be of satisfactory quality, fit for purpose and as described Last for 6 years Come with a manufacturer's warranty

Q5. You go to a shop and select a leather skirt priced at £15. When you get to the till, the sale’s assistant says it’s been wrongly priced and should be £51. He refuses to sell them at the cheaper price. What are your rights? You can insist on paying only £15 You don’t have the right to buy at £15 but you could inform Trading Standards who investigate pricing errors You are entitled to the goods free of charge because of the mistake

Q6. You buy a pair of shoes online. On arrival you realise they’re not quite the colour that you wanted. Can you return them and ask for your money back? No Yes, you have 28 days to change your mind, return the goods and claim a full refund Yes, you have seven days to change your mind and return the goods for a refund but the retailer can make a reasonable charge to cover the return shipping costs

Q7. You bought a hairdryer two months ago and now it doesn’t work. You return it to the retailer who says that you must have misused it and that you need a report to prove that it’s faulty before he has to do anything. Is this correct? Yes, the onus is on the customer to prove that the goods are faulty if this is disputed No, for the first six months there is a presumption that the goods had an inherent fault when sold, unless the retailer can prove otherwise

Q8. If you have suffered a breach of contract after paying for something by credit card, you can make a claim against the credit card issuer as well as, or instead of, the supplier, but under what conditions? The cash price for a single item purchased is between £100 and £30,000 The cash price for a single item purchased is between £1,000 and £300,000 The transaction takes place in the UK only

Q9. You bought a lamp in the January sales at a vastly reduced price but soon after the lamp shade snaps off. What are your rights? You don’t have any rights on sale items You have exactly the same rights on sale items as you do on full price goods

Q10. You’ve had double glazing installed by a local trader. You didn’t get a written quote before the job started and the final bill has come in at three times more than you expected. You are happy with the quality of the work done but where do you stand about payment of the bill? You have no rights if a price wasn’t agreed in advance and the work has been done properly You don’t have to pay anything at all if you think the trader is trying it on If you didn’t agree a price in advance you may be able to argue that the price is unreasonable and negotiate a reduction